Business ProfileforColumbus Ohio Basements
At-a-glance
Related Categories
Overview
Basement waterproofing, foundation repair, and sump pump installation services.
Products & Services
Business Details
- Location of This Business
- Reynoldsburg, OH 43068-9735
- BBB File Opened:
- 3/26/2019
- Years in Business:
- 5
- Business Started:
- 1/6/2019
- Alternate Business Name
- Columbus Ohio Basements, LLC
- Columbus Ohio Basements and Roofing
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Trevor Gates, Co-Owner
- Mr. Michael Gates, Co-Owner
- Contact Information
Principal
- Mr. Trevor Gates, Co-Owner
- Mr. Michael Gates, Co-Owner
Customer Contact
- Mr. Trevor Gates, Co-Owner
- Additional Contact Information
Phone Numbers
- (614) 783-9450Other Phone
- (614) 615-9887Other Phone
Email Addresses
- Primary
- Sales
- (614) 783-9450
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Salesperson gave me a quote for $2385 for downspout drain line replacement. I was explicit that ALL drain lines need replaced from all four corners of the house all the way to the storm drain/culvert. He measured accordingly and the verbiage of the quote reflects that accurately. It says, “Exterior downspout drain lines left & right sides, front to rear.” Never any mention of just doing one side.
When I contacted the sales rep to accept the quote, he said the quote was only “per side” and made it seem like it was my misunderstanding. He also said he wrote “per side” but it didn’t transfer on carbon copy. However, EVERYTHING that was printed by hand transferred through very clearly and legibly. When I contacted the salesperson, during the call he said, “well I guess I’m just ****ing up all around.” He tried to say the price for the scope of work he quoted would be $4200 after a $500 “military discount.”
At that price, that is the highest quote I’ve received out of three established, reputable companies and the other companies are quoting me using higher quality materials on the job. I believe this is an example of bait and switch and this company (and/or its representatives) is dishonest in this case and has exhibited a gross violation of consumer trust and is portraying bad business practices.
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