We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Bath & Body Works has 202 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bath & Body Works

              7 Limited Pkwy E Reynoldsburg, OH 43068-5300

            • Bath & Body Works

              34 W County Ctr Saint Louis, MO 63131

            • Bath & Body Works

              411 South County Center Way Saint Louis, MO 63129

            • Bath and Body Works

              6415 Labeaux Avenue NE Albertville, MN 55301

            • Bath and Body Works

              3377 E State St Hermitage, PA 16148

            Business ProfileBath & Body Works

            Body Care
            Multi Location Business

            Contact Information

            7 Limited Pkwy E

            Reynoldsburg, OH 43068-5300

            Get Directions
            Visit Website

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM

            Customer Reviews

            1.17/5

            Average of 137 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,027 complaints closed in last 3 years

            392 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bath & Body Works home fragrance and personal care products retail stores in the U.S. and Canada and online retail business.

            Products & Services

            Home fragrance and Personal care products

            Business Details

            This is a multi-location business.

            Find a Location

            Bath & Body Works has 202 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bath & Body Works

                7 Limited Pkwy E Reynoldsburg, OH 43068-5300

              • Bath & Body Works

                34 W County Ctr Saint Louis, MO 63131

              • Bath & Body Works

                411 South County Center Way Saint Louis, MO 63129

              • Bath and Body Works

                6415 Labeaux Avenue NE Albertville, MN 55301

              • Bath and Body Works

                3377 E State St Hermitage, PA 16148

              Location of This Business
              7 Limited Pkwy E, Reynoldsburg, OH 43068-5300
              BBB File Opened:
              8/28/2007
              Years in Business:
              19
              Business Started:
              10/11/2005
              Business Incorporated:
              1/28/2005
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bath and Body Works.com
              • Bath & Body Works, Distr.
              • Bath & Body Works Brand Management, Inc.
              • True Blue Spa
              • Bath and Body Works
              • BathandBodyWorks.com
              Hours of Operation

              Primary

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 7:00 PM
              Su:
              9:00 AM - 7:00 PM
              Business Management
              • Ms. Jara Gulasa, Coordinator
              • Mr. Matthew Burt, Manager of Customer Care
              • Ms. Sarah Nash, CEO
              • Ms. Cynthia Caldwell, Customer Care Supervisor
              Contact Information

              Principal

              • Ms. Sarah Nash, CEO

              Customer Contact

              • Ms. Cynthia Caldwell, Customer Care Supervisor
              Additional Contact Information

              Fax Numbers

              • (614) 577-3628
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,027 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              After checking my receipt for my last online order, I noticed that they are taxing me 9%. I live in *********; ********* and the tax rate is 5.5%. They are over taxing me. I called customer service and after getting nowhere with the person after 4 times explaining this to her, I ask to speak with a supervisor. She initially flat out told me no and then when she did say she would, she put me on hold for 20 extra minutes. After 30 minutes I hung up and called again. This time I got a girl named ******* I asked to speak to a supervisor right away. I explained my previous call and did notify her that if I didn't speak to a supervisor then I would contact the Better Business bureau and the Federal Trade Commision as this is fraud. She said she would and asked if I would hold. I said yes. Again, I was on hold for another 35 minutes. I was then hung up on.
              Read More
              Read 1026 More Complaints

              Customer Reviews

              137 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tiffany J

              11/16/2024

              Had someone fraudulently use my name and account to get my points. When I called the store they did nothing. They told me I had to file a police report. I will never shop here again and I've been a loyal customer for 15 years. I had the associate number and the receipt and called within 5 minutes and they weren't even willing to talk to me about it. They were extremely rude and condescending.
              Read 136 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.