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          Noco Co. has 1 locations, listed below.

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            • Noco Co.

              30339 Diamond Pkwy Ste 102 Solon, OH 44139-5473

            Business ProfileNoco Co.

            Battery Charging

            Contact Information

            30339 Diamond Pkwy Ste 102

            Solon, OH 44139-5473

            Visit Website
            (800) 456-6626

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            30339 Diamond Pkwy Ste 102, Solon, OH 44139-5473
            BBB File Opened:
            7/22/1998
            Years in Business:
            96
            Business Started:
            1/1/1928
            Alternate Business Name
            • The Noco Company
            Business Management
            • Ms. Ginny Farone, Office Manager
            • Mr. William K. Nook, President
            Contact Information

            Principal

            • Ms. Ginny Farone, Office Manager
            • Mr. William K. Nook, President
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We had got a NOCO Boost X GBX75. Within a few months the unit was acting dead. We contacted them and they want use to ship a new unit to them and wait maybe a month for another unit or for them to fix it. These are used to jumpstart cars. The whole point of them is to have them when you need them. We paid good money for something pointless and then when they sell faulty units, they want use to pay money to ship it to them and wait weeks for something we need asap. They know this. Because of their very unprofessional procedure we had to toss their faulty unit in the trash and go buy a whole new unit just months after getting thier product. 100% Fake warranty support.
            Read More
            Read 7 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Aziz A

            11/12/2024

            I wasn't lucky enough or as privileged as other consumers who have had been given multiple options by the company for resolution. Upon my discovery of complaints against this company, I took have a very similar situation to another consumer and it appears that Noco Co isn't fair in the treatment of all of their consumers. So as it shows in the reports the company willing to extend its customer service by offering a customer a complete replacement, I however wasn't so lucky. Instead of offering to fix my charger or offering to replace it the offer to me was 35% off of a new charger which replaced my discontinued charger. I didn't get to enjoy using my charger because it stopped charging within the first two years of usage. It had been used about 17 times without being drained ever! I did contact the company before my warranty was expired and was given an RMA number. I had some health concerns that completely distracted me from remembering to send it in under warranty. The company claims to not have my name even in their database. Through several emails I've tried with customer service and they are standing firm on only offering 35% off of a new battery charger.

            Noco Co. Response

            11/18/2024

            We did not have a record of this issue in our system. Our Customer Service department contacted the customer, and NOCO will provide a prepaid label for returning the product. Once the return is received, a replacement product will be sent. The customer appeared very satisfied with this plan and resolution.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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