ComplaintsforShield Roofing & Construction, LLC
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
new roof was installed August 26,2017 also purchased the silver pledge warranty now my roof is leaking in the living room and kitchen . we paid$4692.05 and our insurance company paid $5493.95 All i want is my roof fixed My husband and I are both on Social Security and it was hard on us paying the monthly payments when we had the new roof put on but now we just cant afford to pay again I also feel like since the roof is still under warranty we should not have to Any help you can give will be appreciatedInitial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We paid a down payment of $6900 for siding on May 5,2022. This company would not return my phone calls and has since gone out of business without any work done or a refund.Initial Complaint
09/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A deposit in the amount of $4,763.00 was paid to Shield Roofing and Construction LLC on 04/18/22 to replace our roof and gutters. As per contract, the work was supposed to be completed during the month of June 2022. However, as of this date there has been no work performed on our house. In addition, we received a letter (dated 8/31/22) from Shield Roofing and Construction LLC informing us that they are closing for good. We have tried contacting our salesperson and the main offices directly but have received no response to our calls or emails. We are trying to get our deposit returned without having to take legal action. Attached are the following documents: 1. Receipt for Deposit 2. Closing Letter 3. Gutter Estimate 4. Roofing EstimateInitial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April of 2022 we contracted with Shield Roofing to repair and seal a roof. We paid $5550.00 down and was told it would be 3-4 weeks before they could start. We have heard nothing. I have called them at ###-###-#### more than a dozen times and always get the voice mail. I have left messages every time but they never return my call. I have since found out that they are no longer in business at that location and the corporate office for Shield Roofing is out of *****. I would like to get our deposit back and will take our business elsewhere.Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an employee of Shield Roofing come to my house in May of 2022, we signed a contract and paid a deposit. We were told by the employee and in the contract we signed that our roof would be done in June of 2022. They had plenty of supply issues, so that date kept getting pushed back. Finally in July 2022, we had a date set to get our roof replaced. The morning of July 15th, my husband woke up and removed the tarp from our roof to have everything ready for them, and they never showed up. I called their office and Mutiple employees probably 10 times before anyone answered. Our point of contact through them told us he was no longer employed with them and he could no longer help us. I finally got ahold of someone from the ******* office, and she told me that the everyone in the ***** ***** branch had been fired for theft from the company. The ******* office was supposed to take care of all the work that had already been contracted. Weeks go past and we are still waiting. After calling again, multiple people, and multiple offices over and over again... we finally got ahold of an employee. When we stated we wanted our money back, the phone was given to the owner and he asked us to please wait two more weeks. It has now been over 3 weeks and we cannot get ahold of anyone at all. This company has left their customers high and dry and stolen their money.Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2021 I had shield roofing place a new roof on after a large storm caused severe wind damage. Once complete I immediately had leaks which they acted like it wasn’t there fault. After constant calling they sent out guys to fix. Fast forward to June 2022 I suffered more wind damage but noticed that the shingles that came off were improperly nailed on. Called repetitively to get warrant repair conducted. They sent a individual out who acted like water damage was from something other than the missing shingles. After arguing the obvious with him he said new shingles would be ordered. It is now almost September and I can’t get ahold of anyone and my house has suffered severe water damage. I will be taking legal action.Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Signed contract with Shield in Early June 2022 to replace my roof on my home. Insurance approved claim and estimate of approximately $25000 and issued $8000+ check to me for down payment. I made down payment in June and was told work would be done in July according to weather. It is now August 24, 2022 and I have not heard from them and cannot contact them. I have now been told That there were issues with the books and that they have laid off employees and have not followed up with customers. I want a refund of deposit so I can move forward with getting roof fixed. How can I do this and can you help?Thanks!Initial Complaint
08/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 15, 2022, my husband and I signed a contract with Shield Roofing and Construction for them to install shingles, fascia and 5" gutters. We also paid the required down payment after signing. 56 days later, on May 10, 2022, they began installing the shingles. During this time, the workers damaged our existing patio roof. Shield Roofing and Construction was required to replace our patio roof on May 25, 2022. During this time we also had to pay the second payment and a total of 90% of the total cost. The workers had installed the flashing incorrectly and our roof leaked the week of May 23, 2022. Shield Roofing and Construction sent workers back to our home to have it repaired and installed correctly. We were then contacted by our point of contact, Brandon, who then proceeded to inform us he would be scheduling the final project of installing facscia and gutters. We haven't heard from Shield since May 2022. My husband and I have called repeatedly with no response from Shield or our point of contact. We've now waited a total of 21 weeks and they still haven't completed our contract agreement. My husband and I continue to call multiple times a day to be redirected to a voice mail system.Initial Complaint
08/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A down payment for a roof replacement job was paid, by check, on June 10, 2022 in the amount of $3381.43. This check was made payable to Shield Roofing. Now the company has gone out of business and no one from the company returns calls or responds to text messages. I am looking for a refund of the down payment.Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
West dormer has shingles hanging off. They did not connect or reline hidden gutters. Video and contract below
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Customer Complaints Summary
16 total complaints in the last 3 years.
0 complaints closed in the last 12 months.