Business ProfileforKid Clubhouse

I own a childcare center and had 2 teachers accompanying 12 children to kid clubhouse. Upon arrival they were turned away because they were told they could not accommodate the group(12 children). After notification from my staff I called and asked to speak with a manager(Bethany)I initially asked what the capacity of children the facility could hold and was told 278. I then asked if they had 278 children there and was told they did not. I asked Bethany if they were not at capacity why weren’t the children allowed in the facility. She then said that there was group already coming in, I again asked if that group would put them at capacity she said no, but would let me speak to a higher up because she was only the assistant manager. Alexis(manager) got on the phone and I was told that I was not told correctly that the maximum children they could have was 50 because of seating and rooms etc. I told her that while there was only 12 children we didn’t require any special accommodations that the children were there to free play, she apologized and said that was the policy. I then asked if 12 children were to walk in separately would they be turned away she said no, so I then asked her to explain why our 12 children were turned away she had no other explanation other than the policy was not to allow any more groups and the staff couldn’t accommodate our group even though we did not require a special room or seating and the children would be supervised by our teachers. I told her that I would visit the next day to get a copy of that policy disallowing “groups” from entering the facility if building was not at capacity. There was no where on the website that we needed to inform them of our arrival.

We have it listed on our FAQ page to contact us for field trip group reservations. We do this for a number of reasons: out of fairness for groups who schedule with us (to limit the number of guests at our facility who are there with field trip groups - because there is typically less supervision with field trip groups than with families (ie one adult per 6 kids for this group). We are also required to have a signed waiver on file by the parents - which your group did not have (we email a printable copy of our waiver for field trip groups which is another reason why we require people to contact us in advance). We also require advance notification so we can make a post on Facebook to let the general public know when it might be busier at our facility. With all due respect we have our policies in place for a reason after trial and error over the last few years. We welcome hundreds of field trip groups successfully at our facility every year and simply require advance notification so we can accommodate them appropriately. We typically only host one group at a time and since we already had a group scheduled at that time our staff was not permitted to allow any other field trip groups during that time slot.