Business ProfileforNations Roof, LLC

Nation's Roof came to fix a leak we had in the roof after the rain. A few weeks later the leak was still present, and after the rain, our ceiling was damaged. They came out a second time and did work in a COMPLETELY different area WITHOUT any leaks. We called them a third time to address the SAME leak, and no one ever responded. We had to contact another company, Command Roof, to come and fix the problem. Command's owner even came out himself to ensure our leak was fixed properly! We have undertaken a significant financial loss due to having to repair the same leak (plus all the ceiling damage) 3 times! They billed us NOT ONLY for both visits, but they also falsified labor by 8 hours! We contacted the company to discuss these issues, and went months without response. When they finally did reach back out to us, we were hoping to resolve things amicably. However, it quickly turned into a hostile conversation as their President, Andrew, was unwilling to take our offer to pay for half of both invoices (as we recognize that he still had to pay his employees even though the job was not completed). It was beyond disappointing to experience a business owner who was so condescending and unwilling to see reason. We provided him with all of the documents that we had (including the job ticket with hours completed by his workers) and he refused to acknowledge our claim. In addition to offering to pay half, we gave Andrew our promise not to share our displeasure with his company and lack of customer service. His exact response was "So feel free advertise all you wish (I wouldn’t if I were you)". What kind of business owner communicates with a customer in such a threatening manner? In hopes to resolve this issue without continued communication with Andrew, we reached out to the Nations Roof regional controller with an offer to settle. However, we received nothing. STAY AWAY FROM NATIONS ROOF! We would rather keep a bucket under our leak next time.

On 6/7/21 and 7/1/21, Nations Roof responded to address roof leaks in two different building locations, both of which had two different causes (1st Failed caulking at EFIS) (2nd Failed Flashing) and remedies. These leaks were different and not the same problem. Nations Roof employees were shown by Dayton Skin Care (DSC) wet damaged ceiling tiles at each dispatch and found those roof deficiencies in those separate locations. Nations Roof accurately invoiced for said work accordingly, ($594 + $1370.00 = $1964.00). Nations Roof never received a third call to hear any complaint of prior work, and yet the invoices remained unpaid. After many documented unsuccessful collection calls, on 9/21/22, Dayton Skin Care sent an email to Nations Roof informing them of their dispute of the work due to continued leaks. At that time, Nations Roof was also informed that a second contractor, Command Roofing, was hired to patch and repair leaks at Dayton Skin Care, which the date of their service was 9/24/22 per their invoice. On 11/1/22 Nations Roof sent an email response to address all of DSC concerns. Nations Roof then asked for the findings of the second contractor to validate DSC's dispute. DSC provided only an invoice (with vague description of a hole in the roof and no pictures) from Command that had handwritten notes on it from DSC to dispute their Command invoice as well. There was no photographic back up of work performed by Command, unlike what Nations Roof provided. In addition, the invoice copies we received indicated that DSC disputed the work completed by Command Roofing. After months of back-and-forth communication with the client, we are thankful that DSC agreed to the validity of the charges and paid the full amount of both invoices with check #***** on 4/11/2022. Incidents like this are rare and we were glad to provide this, and any, customer with written description and photographic verification of the work we completed.