ComplaintsforWilson Plumbing, Heating, Cooling & Electric, LLC.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Original purchase date 8/26/2012 I was told by the owner that I was purchasing Genuine Trane. I had them service my units every year. They came out the past two year , I was told back on 6/6/21 and then again a year later in 6/22 that I had a leak somewhere. Last year when they came out for a service call they checked the unit added some yellow die , they left and I called them back a couple of days latter this is when they said that I had another problem both inside and outside the system. I called Trane to see if the parts where covered on warranty, Trane asked me for the serial # come to find out that it wasn't a Trane serial number at all. I then called Central out on it and he tried saying that at that time he had trouble getting parts. I explained that I purchased it in 2012 and there was no Covid , told him stop with all his deception. I made a claim with consumer Fraud .gov. for invoice fraud ! This season I went to turned on AC on the 9th of June to find that its still not working blowing nothing but hot air. I called up Central on June 9th, June 10th with no response called again on Monday they finally came out on Tuesday June 13th 2023. I explained all three time to the person on the phone that I was not paying any service fee since they were out last summer 4 time and didn't fix the leaks. My warranty was up last year on 8/26/2022, if they would have fixed all the issues that I had them out for I wouldn't be in this situation./ The parts would have been fully covered when they serviced last year all they did apparently was put in the fraudulent part that I turned them in for and never fixed the leaks inside and out . I'm sure that using the wrong part from day one didn't help it ruined the system completely. Now that Central / Wilson took advantage of me and knowing that if I didn't turn on unit until this year it would be out of its warranty now they want me to purchase another one at regardless that they were the whole reason that my system failed.

  Customer response

  07/07/2023

  [BBB transcription via Attorney General Complaint, see attachment]

   

  Description:
  Central Heating and Air Conditioning now Wilson Heating and Air Conditioning
  243 Richmond Road
  Richmond heights 44143
  216 731 9400
  Was the installer of a new Trane unit 8/27/2012. July 2022 the service call was placed and tech found
  leaking coolant and replaced a part. The unit never really seemed right. Consumer called Trane and
  Trane contends the part used was not a Trane part. The consumer made a claim and a Trane part was
  replace and warranted. June 2023, the consumer turned the unit on and it blew hot air. After several calls
  service tech came out and said the outside unit cannot be fixed and she needed to purchase one for
  $5K. Consumer believes that had the company replaced the part with a Trane part originally her unit
  would still be working and they did not fix it last year.
  
  Satisfactory Solution:
  Consumer would like the company to cover the cost of the outside unit.

  

  Business response

  07/07/2023

  This is a complaint on the previous owner of the company who had potentially committed invoice fraud. We do not hold the liability for his work or warranties. We have been in contact with the home owner to advise of this and are working wit her to get her AC this coming tuesday 7/11. She was asked to remove the complaints from us as she is reporting us not Stu Unsdorfer the previous owner and we cannot be held liable for the potential fraud he commited in 2012, when we purchased Central last year. 

  Customer response

  07/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20218786, and find that this resolution is satisfactory to me.

  [BBB Transcription via Phone]

  Wilson came out and put a new unit and go after the old owner.

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