Business ProfileforNPL Homecare, LLC

**Consumer Information:** Name: ***** ******  Address: ********** ******* ******* **** **** ****** ******* ** *** ********* **** ***** ****** ************ ** ************ ****** ********************** Complaint Summary: I am filing a complaint against NPL Personalized Wheelchair Company regarding the defective wheelchair provided for my physically disabled mother, Diana. The issues encountered include: 1. Defective Product: The wheelchair's cushion is severely lumpy, causing Diana significant pain. This defect has rendered the wheelchair unsuitable for its intended use, severely impacting her ability to participate in social activities and worsening her physical and mental health. 2. Inadequate Response and Service: Despite a three-week customization period, the wheelchair was delivered with this defect. My mother has endured substantial discomfort and has been largely confined to bed due to the pain caused by the defective cushion. 3. Lack of Effective Resolution: ****, the physical therapy coordinator at Sunnybrook Landing, and others confirmed the presence of lumps in the cushion. However, ********* from NPL dismissed these concerns after a brief inspection, undermining the severity of the issue. 4. Poor Customer Service: After escalating the issue to supervisor Rich, he promised a temporary wheelchair while the defective one was repaired. Over a week has passed since this promise, and no temporary wheelchair has been provided. Additionally, my follow-up attempts have been ignored, and no updates have been given. Desired Resolution: I seek an immediate resolution which includes: 1. Providing a suitable temporary wheelchair for my mother. 2. Promptly repairing or replacing the defective wheelchair. 3. Ensuring responsive and effective customer service moving forward. I hope this complaint prompts necessary action to address these issues and prevent future occurrences. Sincerely, **** ********* *** ***** ******