Business ProfileforOver The Top Landscape LLC

Paid over $3000 for nothing. Paid for 18 "privacy & no maintenance" bushes to be planted. They first removed my existing bushes. All 18 bushes died within 10 days of being planted. I chose not to pay an additional $550 for a plant warranty as I figured if I lost one or two, I could replace on my own. I never thought that all 18 would die. I have since found out and they were not planted properly and had tags on them showing the year "2023". All of these bushes were on the way to dying even before they were "dropped" in the ground. I have repeatedly reached out to the owners for some type of help and all they do is threaten me with legal action if I don't stop "harassing" them. I just wanted them to do "something". They did not even come back out to even look at. Included in the $3000 was $1000 for a brick build up for a water feature. I paid for the water feature and my 6 year old granddaughter could have done the brick work. They will argue that they did some stuff for "free". They took the water fountain out of the box, it was all one piece. A few days later the solar shield fell from where they had placed it and cracked. They screwed 8 or 10 solar lights on my fence, that I purchased, and only one of them works. I gave one star for setting up the wooden trellis that I paid for myself. I work hard for my money, I used most of my 2023 Christmas bonus to pay for all of this.

Hi, ******! As stated before, we are sorry to hear that you are not satisfied with the outcome of your project. We take great pride in our work and value all our clients. However, we would like to address some of the concerns mentioned in your review.The total amount you paid included a multi-level retaining wall, which was completed without any complaints. This is the first time we are hearing of any disappointment with the retaining wall, and had we been made aware, we would have addressed it promptly. The planting portion of the project totaled $1,620, which covered the removal of your existing plants, the materials for 18 Buckthorn shrubs, and the labor for planting them. The lights and trellis you provided were installed at your request, with no additional charges. Its important to note that the functionality of these items, as well as the condition of the trellis, are not reflective of our workmanship.Regarding the plants, you chose not to purchase the optional plant warranty we offer, which is designed for situations exactly like this. Despite this, we extended an offer to replace the plants at a discounted rate, including the option to simply deliver new plants if you did not want them planted, but you declined. The shrubs were sourced from North Branch Nursery, a reputable provider that thoroughly inspects every plant before delivery.We have made every effort to address your concerns and even offered solutions to rectify the situation. However, due to your continued threats and constant messages, we had to exercise our right to refuse further service. We stand by the quality of our work and our commitment to customer satisfaction, as reflected by the positive experiences of our many other clients.We wish you the best moving forward.