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          Find a Location

          Worldpay has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Worldpay

              8500 Governors Hill Dr Symmes Township, OH 45249-1384

            • Worldpay

              PO Box 566068 Atlanta, GA 31156-6068

            • Worldpay

              600 Morgan Falls Rd STE 260 Atlanta, GA 30350-5813

            • RBS Worldpay

              PO Box 319 Huntertown, IN 46748

            • Worldpay

              201 17th St NW STE 1000 Atlanta, GA 30363-1195

            Business ProfileWorldpay

            Credit Card Equipment
            Multi Location Business

            Additional business information

            Additional Info:
            This firm previously operated under the name Midwest Payment Systems and was previously operated as a division of Fifth Third Bank.  Vantiv became a stand alone business in 2009 and became a publicly traded company in 2012.
            See all additional business information

            Contact Information

            8500 Governors Hill Dr

            Symmes Township, OH 45249-1384

            Visit Website
            (513) 900-3733

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers electronic funds transfer services.

            Business Details

            This is a multi-location business.

            Find a Location

            Worldpay has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Worldpay

                8500 Governors Hill Dr Symmes Township, OH 45249-1384

              • Worldpay

                PO Box 566068 Atlanta, GA 31156-6068

              • Worldpay

                600 Morgan Falls Rd STE 260 Atlanta, GA 30350-5813

              • RBS Worldpay

                PO Box 319 Huntertown, IN 46748

              • Worldpay

                201 17th St NW STE 1000 Atlanta, GA 30363-1195

              Location of This Business
              8500 Governors Hill Dr, Symmes Township, OH 45249-1384
              BBB File Opened:
              2/26/1993
              Years in Business:
              56
              Business Started:
              5/27/1968
              Business Incorporated:
              5/27/1968
              Type of Entity:
              Corporation
              Alternate Business Name
              • FIS
              Business Management
              • Mr. Charles Drucker, CEO
              • Ms. Gabrielle Rabinovitch, CFO
              Contact Information

              Principal

              • Mr. Charles Drucker, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              31 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Account closure was initiated on 10/18/2023 for 11/18/2023. Regular transactions continued through 11/18/2023 as the contract specifically requires otherwise an ETF of $495 would occur. Worldpay failed to actually close the account on 11/18/2023, which allowed the account to remain active. During this time we continued to be billed on average $119 in fees monthly. Worldpay stated that the account never closed out because there were still transactions that were processing in the account as of 11/18/2023.... Of course there was! Because Worldpay requires regular transactions through the cancellation date or they charge an ETF. Had they actually cancelled the account, transactions would have ceased to exist. Worldpay decided not to cancel our account nor notify us of this even though we completed the Account Closure Contract and signed it with a 30 days notice that we want the account closed. Worldpay is in breach of contract as they violated the contract terms without proper notification to us by keeping the account active and not following the closure contract. This resulted in approximately $1309 in fees that Worldpay has collected through their breach of contract.
              Read More
              Read 30 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arpit P

              07/27/2024

              I am absolutely livid with WorldPay. They have been the absolute WORST company I have ever had to deal with for my small hotel.After FIVE YEARS of using their merchant services, I was forced to switch due to a franchise requirement. I followed their process to close my account and was ASSURED it would take 30 days. Lies! They shut me down in 24 HOURS with NO WARNING. I'm left high and dry with no way to process payments until my new provider kicks in next month.I spent my entire Friday calling them repeatedly, getting nothing but empty promises from their "support" and "retention" teams. They LIED and said they'd fix it, knowing full well they wouldn't. Now I'm stuck, losing business, because their office is closed for the weekend.This is beyond unprofessional. They are incompetent liars who clearly don't care about their small business customers.DO NOT make the same mistake I did. RUN, don't walk, to another provider.
              Read 2 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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