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          Tong's Air Conditioning, Heating & Plumbing, Inc. has 1 locations, listed below.

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            Business ProfileTong's Air Conditioning, Heating & Plumbing, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            711 N Sandusky St

            Tiffin, OH 44883-1057

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            Visit Website
            (419) 448-4335

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/12/1991

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Business Details

            Location of This Business
            711 N Sandusky St, Tiffin, OH 44883-1057
            BBB File Opened:
            3/20/1991
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Incorporated:
            10/1/1996
            Accredited Since:
            12/12/1991
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            14
            Business Management
            • Ms. Wendy Tong, Vice President
            Contact Information

            Principal

            • Mr. Kent E. Tong, President

            Customer Contact

            • Mr. Kent E. Tong, President
            Additional Contact Information

            Fax Numbers

            • (419) 448-4336
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            GInny G

            12/08/2022

            I hired them do work in my house over the years, and all was ok until I needed them to honor a warranty. Another local company told me twice to have Tongs do the work on the faulty product because it was under warranty, and both times Tongs refused to honor the warranty. The other company ended up doing the work for me the second time because I will not give my money to a company who doesn’t show any commitment to their customers.

            Tong's Air Conditioning, Heating & Plumbing, Inc. Response

            12/09/2022

            I am sorry for the inconvenience on the warranty of your Rheem water heater that failed under the manufacture's warranty. Getting the water heaters backed under warranty has been difficult for our company. We no longer have a contact with Rheem as we are selling Bradford White water heaters. Due to the difficulty of warranty coverage. This is the reason that we have switched manufacture's. I did recommend that there may be other plumbers in the area that could possible do the warranty tank. The tank and controls had a 6 year warranty with a 1 year labor warranty. The Rheem water heater was installed in 2017 and was 5 + years old. I did make an offer for a reduced price for a new water heater installation on a new unit with a full warranty. The labor was out of warranty. I appreciate your past business and we will still service the equipment that we have sold and installed. The only problem is I have no control over the manufacture's portion of the warranty. Thank You.

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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