Business ProfileforYark Automotive Group

*BUYER BEWARE!!* My wife and I purchased a 2013 Jeep Wrangler on 9/21/2024 from **** ******. Mind you we paid in full. 2 days after the purchase the engine light came on. 2 DAYS! We took it to a local repair shop they told me that it could be the manifold sensor and if the light came back on then we were sold a lemon. We then called Yark to tell them what had happened, they did agree to pay for half of the sensor repair. Needless to say the light came on the next day, throwing a transmission code. They refused to do anything else to help! We planned to take it in to get it looked at a Jeep dealer, and a couple days before the appointment the engine light turned off. Now on 10/26/2024 the wife and I decided to drive to ******* for the day and on the way home our Jeep completely broke down on a highway in a construction zone with one lane and no shoulder to pull off to we were stranded and scared for our lives!! We had the police come to keep us calm and had a tow truck come and take care of the situation. We then had it towed to a transmission shop. Now this takes us to 10/28/2024, the shop called me and told me that my TORQUE CONVERTER BLEW! $4500 dollars later to get it rebuilt! Moral of the story is where is the customer service at **** ****** in ******! It's not like I had it for weeks or even months. It was 2 days after the purchase, the light initially came on! Mind you we have another vehicle that the engine light came on after purchase and had no issue getting help from the dealer at the time. Something tells me the code was cleared upon inspection when the prior owner traded it in and I'm the one that was stuck with it and Yark didn't want to put the money into the vehicle to get it fixed. They took my money and ran! It would be nice to get some compensation in return. Be careful who you buy vehicles from.

The customer purchased a 2013 Jeep Wrangler AS-IS with over 100k miles on it and signed all necessary paperwork acknowledging his purchase. The customer took his vehicle to another shop to have repaired and we informed him that had he brought the vehicle to our dealership, we would have taken care of the repair at no cost, but did agree to pay half of the repair that was done at the other shop. When the customer called back stating that the check engine light came back on, we informed him again that the other shop is responsible for the repair and that they may have misdiagnosed his vehicle. At this point it is out of our hands, and if we had the opportunity in the first place, we would have made it right. All vehicles are fully inspected before being placed on our lot and like all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. Our intentions are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. We feel we went above and beyond to make this right for him.