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          Additional Information

          HVACDirect.com

          View full profile
          Location of This Business
          2331 W Market St, Troy, OH 45373-9234
          Email this Business
          BBB File Opened:
          7/20/2018
          Years in Business:
          22
          Business Started:
          1/11/2002
          Business Incorporated:
          1/11/2002
          Accredited Since:
          8/29/2023
          Type of Entity:
          Corporation
          Alternate Business Name
          • Brock Air Products, Inc.
          Hours of Operation

          Primary

          M:
          8:00 AM - 1:00 AM
          T:
          8:00 AM - 1:00 AM
          W:
          8:00 AM - 1:00 AM
          Th:
          8:00 AM - 1:00 AM
          F:
          8:00 AM - 9:00 PM
          Sa:
          10:00 AM - 6:00 PM
          Su:
          11:00 AM - 4:00 PM
          Business Management
          • Mr. Christopher R. Hild, Director of Operations
          • Mr. Kevin Brock, Owner
          Contact Information

          Principal

          • Mr. Christopher R. Hild, Director of Operations
          • Mr. Kevin Brock, Owner

          Customer Contact

          • Ms. Jessica Madlener, Customer Service Manager
          Additional Contact Information

          Phone Numbers

          Email Addresses

          Serving Area
          • Clark County, OH
          • Darke County, OH
          • Greene County, OH
          • Miami County, OH
          • Montgomery County, OH
          • Preble County, OH
          • Shelby County, OH
          • Warren County, OH
          Payment Methods
          • Check
          • American Express
          • Discover
          • MasterCard
          • PayPal
          • Visa
          • Financing
          Social Media

          Alert

          See What BBB Reports On

          Pattern of Complaint

          BBB files indicate this business has a pattern of complaints concerning delivery issues with the underestimated time for shipping displayed on the website. When consumers follow up with the business after not receiving the product ordered within the stated timeframe, they learn the shipping timeframe is significantly more than disclosed. In addition, consumers claim that some products delivered are damaged and experience difficulty when trying to reach out to customer service for help. On September 25, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

          Your BBB received a written response from the business on October 16, 2024. The business response reflected that they were experiencing shipping issues resulting from a nationwide change in refrigeration technology which caused increased supply chain demands. In addition, the business cited congestion and delays in the Panama Canal that have impeded their ability to maintain some of our proposed shipping times. They also stated they are providing transparent and prompt communication about the status of customer orders and anticipated delivery schedules to the best of their ability.

          Contact Information

          2331 W Market St

          Troy, OH 45373-9234

          Get Directions
          Visit Website
          Email this Business
          (888) 778-2401

          Business hours

          8:00 AM - 1:00 AM
          Business Hours
          8:00 AM - 1:00 AM
          8:00 AM - 1:00 AM
          8:00 AM - 1:00 AM
          8:00 AM - 1:00 AM
          8:00 AM - 9:00 PM
          10:00 AM - 6:00 PM
          11:00 AM - 4:00 PM

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          Get a Quote

          Accreditation

          BBB accredited business

          Accredited Since: 8/29/2023

          Years in Business: 22

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.