Business ProfileforHVACDirect.com
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning delivery issues with the underestimated time for shipping displayed on the website. When consumers follow up with the business after not receiving the product ordered within the stated timeframe, they learn the shipping timeframe is significantly more than disclosed. In addition, consumers claim that some products delivered are damaged and experience difficulty when trying to reach out to customer service for help. On September 25, 2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
Your BBB received a written response from the business on October 16, 2024. The business response reflected that they were experiencing shipping issues resulting from a nationwide change in refrigeration technology which caused increased supply chain demands. In addition, the business cited congestion and delays in the Panama Canal that have impeded their ability to maintain some of our proposed shipping times. They also stated they are providing transparent and prompt communication about the status of customer orders and anticipated delivery schedules to the best of their ability.
At-a-glance
Customer Complaints
55 complaints closed in last 3 years
32 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 2331 W Market St, Troy, OH 45373-9234
- BBB File Opened:
- 7/20/2018
- Years in Business:
- 22
- Business Started:
- 1/11/2002
- Business Incorporated:
- 1/11/2002
- Accredited Since:
- 8/29/2023
- Type of Entity:
- Corporation
- Alternate Business Name
- Brock Air Products, Inc.
- Hours of Operation
Primary
- M:
- 8:00 AM - 1:00 AM
- T:
- 8:00 AM - 1:00 AM
- W:
- 8:00 AM - 1:00 AM
- Th:
- 8:00 AM - 1:00 AM
- F:
- 8:00 AM - 9:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- 11:00 AM - 4:00 PM
- Business Management
- Mr. Christopher R. Hild, Director of Operations
- Mr. Kevin Brock, Owner
- Contact Information
Principal
- Mr. Christopher R. Hild, Director of Operations
- Mr. Kevin Brock, Owner
Customer Contact
- Ms. Jessica Madlener, Customer Service Manager
- Additional Contact Information
Phone Numbers
- (800) 397-1392Other Phone
- (888) 295-2009Other Phone
Email Addresses
- Primary
- (800) 397-1392
Customer Complaints
55 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
195 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
niki s
1 star10/04/2024
HVACDirect.com Response
10/11/2024
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