We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Brainseed Testing Center has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBrainseed Testing Center

            Testing Center

            Contact Information

            1100 Wayne St Ste 5200

            Troy, OH 45372

            Get Directions
            Visit Website
            (937) 703-1261

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1100 Wayne St Ste 5200, Troy, OH 45372
            BBB File Opened:
            12/16/2021
            Business Management
            • Owner, Manager
            Contact Information

            Principal

            • Owner, Manager

            Customer Contact

            • Owner, Manager
            • Dawn Smith
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/17/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I took the Nurse Practitioner Exam in **** **** on January 4, 2022. I was on question 32 when the internet went down. I was not able to complete the exam because of the outage. I was told I could reschedule right away because I already have a job offer. I have been getting nothing but the runaround and haven't been able to reschedule and my job is supposed to begin in **** on February 22nd. I keep being told that the internet problem was not documented so I **** have to keep waiting until this issue is resolved. They tell me it **** be resolved in 3 days, next week, next month, etc. With the shortage of medical professionals this is ridiculous. Please hold the NP Board Examiners accountable for their failure to correct this issue so I can be rescheduled this week to take my exam. I should not be punished for technical issues that should be resolved and documented. Thank you! Also, the examiner at the **** **** test site is the rudest person I have ever come across. She is not helpful and is NOT customer oriented. Please send her to training or replace her. She is unprofessional!
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Melissa H.

            10/01/2023

            I would give them 0 stars if it were an option. Worse testing experience ever. Proctor was horrible. Very disrespectful and rude to everyone testing there that day. Terrible location, difficult to find. Building smelled damp. Stains on the carpeting. I would truly give 0 Stars of it were an option. I understand you need to be strict but there is no need to treat people that way.

            Brainseed Testing Center Response

            10/05/2023

            Brainseed Testing Center Will J**** **** ***** ******* ***** **** ***** **** ***** **** ***** ********  Better Business Bureau ** **** ****** ******* ***** *** ******* **** *****  Dear Better Business Bureau: I am writing to you in regards to your recent correspondence concerning case # 56804 Melissa H******. I have looked into the case carefully, considering the statements that Ms. H****** stated in her complaint. The resolution that she is requesting is unclear. The test administrator was professional, polite and helpful. All candidates are warmly greeted and told to have a nice day when they exit the testing center. Sincere apologies were given to all candidates for any inconveniences they felt like they experienced. All candidates are given the option to reschedule if they feel as if they would like to. This candidate chose to test. The signs are located surrounding the entire area of the campus, front and back, with arrows directing candidate to follow. The site is cleaned and maintained daily. Candidate failed the exam. I am sorry for any inconveniences that the candidate had. I appreciate your understanding. Will J****/Dawn S**** ********* ******* ****** ***** **** 

            Customer Response

            10/06/2023

            Wheat her or not I passed the exam is not relevant. The proctor did not answer questions. She was not polite and if that is someone’s view of being professional that is a sad state of affairs. When you pull up the testing centers there is nothing but complaints about the proctors at the facilities. They have also been reported to our company education department. So sad that no one wants to really address the issues of this company.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Dayton and Miami Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.