Business ProfileforAmerican Way Van & Storage

We had a horrible experience with a relocation move contracted with National Van Lines (NVL) through their contractor American Way Van & Storage. The salesperson from AWVS lied to us about key aspects of our move. • Moving on 8/9/23 from Cincinnati, ONE person showed up over four hours late, at 1:00 pm, to move all of our possessions from our 2,300 square foot home into an ENTERPRISE box truck • our condo sales contract specified we had to be out of the condo that day because the new owners were closing on ownership the next day with immediate occupancy • the evening of 8/9/23 the ENTERPRISE box truck broke down before our goods were completely out of the sold condo. We were officially trespassing at that point • on 8/10/23 we had to hire 2 men at our own expense to move furniture remaining in the sold condo out of the condo • The items were temporarily stored in the parking garage in a parking spot we no longer had a right to occupy • The driver rented a U-Haul truck and loaded those items onto it. The items were then transferred from the U-Haul to the broken down Enterprise box truck • Our goods spent TWO NIGHTS on a desolate, downtown Cincinnati street behind our building with only a hardware store padlock for protection • On Friday the truck was TOWED to a repair shop with our possessions remaining in the truck • Our goods spent THREE NIGHTS in the repair shop at which point they were covered with a coat of soot • Our goods were moved to another filthy ENTERPRISE box truck because the original ENTERPRISE truck could not be repaired quickly • When the truck arrived in Annapolis on 8/16 we saw the most glaring damage to numerous large pieces of furniture • We ended up getting over $10,000 paid to us in verified damage claims. • Now it is up to us to repair/replace the damaged goods • Not to be minimized was the amount of stress and anguish caused to us by National Van Lines due to this very poorly managed move