Business ProfileforAdvantage Home Warranty

Called for an emergency leak under my sink Wed. 8.16.23, was told they would be out Friday 8.18. had to call again and was told they did not have me in the system. Plumber came out and needed to cut off plumbing at the t-joint and replace valves. In order to hook the plumbing back up he needed to replace items above. he called the warranty company (Advantage) and was told they would replace the valves only and they do not REROUTE plumbing. The plumber Dustin, never mentioned re-routing anything (I was standing there when he called). The warranty company said they would not pay for anything but the valves and the hooking it back up the way it needed to be down was considered REROUTING. TJ was the claim person and was not listening to me or the plumber tell him he just needed to cut it off and re-hook it up. He kept telling me he has no manager and no one but him can determine if they are covering it or not. He got off the phone with me so he could talk directly to the plumber and after 15 minutes he never called them. No one at the warranty place would allow me to talk to anyone else. I have been using home warranty companies for YEARS and have NEVER had an experience like with this one. This is the second time I had to call multiple times to get someone out in less than a month. I want my $50 deposit back and I would prefer them to cancel the warranty with them so I can buy Amercian Home Shield who actually helps people.