Business ProfileforMy hot spring

I ordered 1 test strip for my hot tub in July. For the next 5 weeks they sent and charged me for 5 more. I called the company and ****** said to send them back and he would refund me. I sent them back in August 2022 and still have not received a refund. I also went to address listed on envelope which was ********* , **** and that address does not exist.

Me *****, we continue to struggle to understand where we could have done more to resolve this situation. Your original purchase was for a monthly subscription of the product you wanted. It was after several months of receiving emails letting you know a new order would ship shortly along with a notification of when the order shipped, you filed credit card fraud complaints against several of the transactions. When you reached out to us we apologized for any confusion you might have had at the time of the original purchase and offered a prepaid return label. Your return never made it to our facilities but we refunded your orders anyways. After a month went by you called back in asking for the rest of the money which we explained your credit card company already refunded because you filed fraud charges to legitimate transactions. But we went ahead an initiated an additional refund which would be above and beyond what you paid for. We again apologize for you driving to our mailing PO Box at the local *** center, had you asked we could have provided you our warehouse address. As we stated yesterday, thank you for choosing My Hot Spring and our apologies for any confusion you experienced with the first order you placed for a monthly subscription.The My Hot Spring Team