Business ProfileforTim Lally Chevrolet

I purchased a vehicle from a buy here/pay here in March of 2024. The vehicle came with a 12 month warranty. I had the car towed on August 16, 2024 to Tim Lally Chevrolet due to the fact that the car kept overheating. Since that date I have called to the dealership, every day, sometimes more than once trying to get an update on my vehicle. After seral attempts and no contact from the service department, I finally called to ask for a supervisor. I received an email from customer relations, but I still have not received any contact from the service department as to when my car will be fixed. I reached out to my warranty department and was informed that there were no calls made to get an estimate or even see if the issue will be covered. So, the bottom line is, that my vehicle has been at this dealership, sitting for 10 days and has not even been looked at and all of my calls have been ignored. There is also a woman there at the front desk that was very rude because she has been getting all of my calls. She made a statement to me on 8/26/24 stating : "I will take a message and put them with the rest of the messages that you have left" This lets me know that they are aware that my calls are being ignored and they have no intentions on responding to my calls.