Business ProfileforMitchell's Salon & Day Spa, Inc.

Literally left in tears. The "manager" treated me very poorly. So to start, I called mitchells to make an appointment because as I explained to them, I just bleached my hair and there were just some yellow and brassy spots I needed bleached. The girl then said, okay so you need like a spotlight then and proceeded to schedule me. I called a couple days later to see if I could cone in earlier and they said I hadn't even been booked under the right name. They put me under a completely different person so they had to switch it to my name and then I came in a couple days early I came in sat in the hairdressers hair and she was pretty much talking to my 5 year old the whole time, which I liked and appreciated which is why I tipped her $30 cash. but we never went over what she was doing to my hair. All she did was ask what I wanted and I said I just wanted the brassy yellow spots out and more of one color and she said that should be fine! She proceeded to put the foils in and when she went to rinse me I had to ask her if she did ******* because I paid for it and she said did you book for that? I said yes....... and she said well there's actually something I like better and I think it will work better on your hair and it's the same price so she went and did that.... I guess I really didn't have a choice? I just said okay.... so I left with my hair wet to save money once I got home (a long drive) my hair was dry and my husband was wondering what was even done? I turned around to show him the back and he said there's a big white circle on the back and top of my head and took a picture. So I called to tell the front desk and she got the manager and the manager told me to come in the next day to get it fixed it will be a 2 hr slot. So I drove alllll the way back out to mitchells when I sat down I could tell the girl was not happy she was doing my hair. I sat down and she said so what is it you don't like... I explained as I did above and she said well she didn't do anything wrong and "what you're not liking is the fact she didn't put more highlights in your hair and l am not doing more than what she did I'll only correct it which there's nothing to correct she did a good job and if you do want me to do more I'll have to charge you because if I don't I'm taking money out of Tina's pocket" I told her that I told the last girl that I just wanted the yellow and the orange out... if she knew that a spotlight wasn't what I needed when I told her that... why didn't she tell me? Instead we didn't talk about anything but our kids and that's it. I felt like they were talking about me at the front desk saying I was a "karen" or something and I'm just so frustrated with my hair and the first thing I get done for myself in a long time this happens and they talked to me soo rude. They made me feel horrible. I've never felt that way at a salon before. I'll never come back I feel like I just spent $200 and several trips in an suv for nothing. I had to leave my newborn baby again because they said they would fix my hair just to get there and them tell me there's nothing they will do to help me if I don't pay for an additional service.