Business ProfileforGermain Volkswagen of Westerville
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 750 Polaris Pkwy, Westerville, OH 43082
- BBB File Opened:
- 8/28/2024
- Business Started:
- 8/6/2024
- Alternate Business Name
- JPGVP, LLC
- Business Management
- Mr. Benjamin Arnoff, Sales Manager
- Mr. John Germain, Sales Manager
- Contact Information
Principal
- Mr. Benjamin Arnoff, Sales Manager
- Mr. John Germain, Sales Manager
Customer Contact
- Mr. John Germain, Sales Manager
- Additional Contact Information
Phone Numbers
- (614) 426-8548Other Phone
- (614) 426-8829Other Phone
Email Addresses
- Primary
- (614) 426-8548
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing a complaint against Volkswagen Polaris in Westerville, ****, due to unacceptable treatment by ****, the service manager, and improper handling of a warranty claim for my 2019 Volkswagen Atlas.
My vehicle experienced electrical issues with the underhood fuse box and the central electronics control module, both of which should be covered under the 6-year/72,000-mile warranty. **** incorrectly claimed the problem was caused by aftermarket fuses and refused to process the repair under warranty.
However, I have never installed aftermarket parts in the vehicle, and all service has been performed by authorized Volkswagen dealerships, as documented.
During our interactions, **** was unprofessional and hostile, raising his voice and accusing me of trying to manipulate the situation to avoid paying for repairs. These accusations were unfounded and highly insulting. Despite my attempts to clarify that all components are original or Volkswagen-approved, **** refused to honor the warranty and insisted on charging diagnostic fees, which should be waived under warranty coverage.
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