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Find a Location

Liberty Tax Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Liberty Tax Service

      3467 E Broad St Whitehall, OH 43213-1000

    • Liberty Tax Service

      17801 State Route 31 Marysville, OH 43040-9609

    Business ProfileforLiberty Tax Service

    Tax Return Preparation
    Multi Location Business

    Additional business information

    Additional Info:
    The Corporate Headquarters office for Liberty Tax Service is located within the service area of the Norfolk, VA BBB. 

    The Norfolk, VA BBB maintains a separate BBB Business Review at the following link: 

    http://www.bbb.org/norfolk/business-reviews/tax-return-preparation/liberty-tax-service-in-virginia-beach-va-48000604 

    If after attempting to resolve an inquiry with a local Liberty Tax Service office you are not satisfied, 

    you may wish to contact the corporate headquarters office of the company at http://www.libertytax.com/contact-liberty.html 

    and if needed, the BBB in Norfolk, VA at: 

    BBB of Greater Hampton Roads 

    WWW: http://norfolk.bbb.org 

    Email: info@hamptonroadsbbb.org 

    Phone: (757)531-1300 

    Fax: (757)531-1388 

    Address: 586 Virginian Drive Norfolk VA 23505

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Tax preparation services: income tax, state tax, city and local tax, and regional income tax.

    Products & Services

    Tax preparation services: income tax, state tax, city and local tax, and regional income tax.

    Business Details

    This is a multi-location business.

    Find a Location

    Liberty Tax Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Liberty Tax Service

        3467 E Broad St Whitehall, OH 43213-1000

      • Liberty Tax Service

        17801 State Route 31 Marysville, OH 43040-9609

      Location of This Business
      3467 E Broad St, Whitehall, OH 43213-1000
      BBB File Opened:
      9/27/2010
      Years in Business:
      5
      Business Started:
      6/20/2019
      Date of New Ownership:
      2/20/2022
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • Quality Tax Service One LLC
      Hours of Operation

      Primary

      M:
      By Appt. Only
      T:
      By Appt. Only
      W:
      By Appt. Only
      Th:
      By Appt. Only
      F:
      By Appt. Only
      Sa:
      By Appt. Only
      Su:
      By Appt. Only
      Business Management
      • Ms. Roxanna Frazier, Owner/Agent
      Contact Information

      Principal

      • Ms. Roxanna Frazier, Owner/Agent

      Customer Contact

      • Ms. Roxanna Frazier, Owner/Agent
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a tax preparer in the U.S.

      Customer Complaints

      0 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heather K

      1 star

      10/09/2023

      I would put 0 out of 5 stars if I could. Absolutely horrible service. We scheduled multiple meetings with our tax preparer, and on a handful of times, she wasn't in the office or was meeting with someone on a work call for a different job she had. Aside from the poor professional side of the business, our local, state, and federal taxes were all prepared with mistakes. Due to one of the mistakes, our state and federally filed taxes were immediately rejected, but we were never notified by the office. Our local taxes were not submitted for us or prepared and handed to us to turn in. We only found out that our taxes were not submitted for us due to not receiving our tax refund. We had to look at using another office to submit our taxes, paying them for our services. We did not get any support from the Marysville office or corporate headquarters with the calls I made to figure out where our taxes were and what the barriers to successful submissions were. It was an absolute headache working with the new management at the Marysville Liberty Tax office, and we won't be utilizing them for our tax preparation services again.

      Local BBB

      BBB of Central Ohio

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