Business ProfileforLeisure Time Warehouse

Bought a spa from LW in 2021 and discovered a crack in the shell in May 2023. I contacted LW by e-mail the same day as the crack was found but had to post a negative review in June to get their attention. The owner's son called me later the same day as he found my review to get me to remove the review and see about getting a company to repair the crack. Later that same day the owner also called me and pledged to "give (me) a cover" being overjoyed that I had already removed the review. The owner called me again later in June & pledged to visit in person to come up with a custom solution to my spa since we agreed that my cover, which I purchased separately, could have contributed to the crack. My conversations with the owner unfortunately were all for naught because the next time I called him in July, he didn't remember who I was. Someone from a local company finally came to repair the crack at LW's expense on July 31 but the result was worse than before. The local company sent someone else to repair the repair in early September but after doing the repair, a new crack appeared by the next morning. The company was scheduled to finish the re-repair on Sept. 6 but they only sanded down the area, took pictures and left. The company said they would "follow up" but no one ever did. When I texted them on Dec. 8, they said LW had not given them "further instructions" and advised me to contact LW. When I e-mailed LW on Dec. 26, they said they paid the company for their work and thought it was done but that they would "get back to (me)" after talking to the company. I gave it 2 days but no one was getting back to me so I followed up with them again & thereafter it was just a series of e-mails where the owner's son is ducking, dodging, sidestepping responsibility and pointing the finger back at me. Meanwhile, they haven't actually paid the local company for any of their work. At LW's advice, I shredded a check that LW sent to me by mistake that was meant for the local company.