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Find a Location

Western Reserve Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Western Reserve Group

      2865 Benden Dr Wooster, OH 44691

      BBB Accredited Business
    • Western Reserve Group

      P.O. Box 36 Wooster, OH 44691-0036

      BBB Accredited Business

    Business ProfileforWestern Reserve Group

    Insurance Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/18/2012

    Years in Business: 118

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Property and Casualty Insurance. Home, Auto, Commercial, Farm

    Products & Services

    This company offers Business provides Personal Line products for homes, autos, businesses and farms.

    Business Details

    This is a multi-location business.

    Find a Location

    Western Reserve Group has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Western Reserve Group

        2865 Benden Dr Wooster, OH 44691

        BBB Accredited Business
      • Western Reserve Group

        P.O. Box 36 Wooster, OH 44691-0036

        BBB Accredited Business
      Location of This Business
      2865 Benden Dr, Wooster, OH 44691
      BBB File Opened:
      9/27/2004
      Years in Business:
      118
      Business Started:
      3/1/1906
      Business Started Locally:
      3/1/1906
      Business Incorporated:
      1/2/1997
      Accredited Since:
      5/18/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Western Reserve Mutual Casualty Company
      • Lightning Rod Mutual Insurance Company
      • Sonnenberg Mutual Insurance
      Business Management
      • Mr. Kevin W Day, President & CEO
      • Ms. Kay Risner, Vice President of Insurance Operations
      • Mr. Steven Johnson, Assistant Vice President of Sales & Marketing
      Contact Information

      Principal

      • Mr. Kevin W Day, President & CEO
      • Mr. Steven Johnson, Assistant Vice President of Sales & Marketing

      Customer Contact

      • Mr. Steven Johnson, Assistant Vice President of Sales & Marketing
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brian M

      1 star

      10/21/2024

      If youre seeking a property-casualty insurance provider, I urge you to look elsewhere. Dealing with this company has been nothing short of a nightmare. Their approach to processing claims seems designed to avoid accountability rather than support policyholders. Their attempts to reinterpret the language in the declaration pages are not just frustrating; they are grossly neglectful and seem entirely geared toward denying claims rather than fulfilling them. Western Reserve Group clearly prioritizes profits over the needs of its customers. Tactics like delaying claims, denying legitimate requests without justification, and using complex, convoluted language to confuse policyholders only underscore this profit-driven motive. Your feeling of being cheated and undervalued will be unmeasurable. Their practices reflect a blatant disregard for fair compensation, especially when policyholders find themselves in their most vulnerable moments.Their promise of "insuring with confidence" is the furthest thing from what Western Reserve Group provides. President **** ***** s message inviting you to consider his company for your insurance needs couldnt be farther from reality. His claim to recognize the importance of their customers and to build trust holds no weight in practice.I would never consider a Western Reserve Group recommendation, and unfortunately failed to observe the poor customer experience noted in countless past client reviews.Thankfully my industry ******** operates within a framework of stringent regulations to protect policyholders from similar suspicious and malicious actions. It prioritizes the well-being of its members, ensuring that their needs are met and benefits delivered. Hopefully, this unfortunate warning notice protects you and others from the practices I have witnessed from Western Reserve Group! A more suitable company motto for them would be Where Your Money Means More To Us Than You Do!

      Local BBB

      BBB of Akron

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