Business ProfileforBurke Decor, LLC

I am filing this complaint due to Burke Decor's failure to process a promised refund for an undelivered purchase, despite multiple assurances and my ongoing efforts to resolve the issue. Complaint Details: Date of Purchase: June 17, 2024 Initial Delivery Delays: From July through September, the delivery date was repeatedly postponed with no clear resolution. Cancellation and Refund Request: After months of delays, I requested to cancel the order and receive a refund, which Burke Decor confirmed on September 25, 2024. Refund Timeline Provided: Burke Decor stated that the refund would appear on my credit card within 7-14 business days, depending on my financial institution. Current Status: As of October 31, 2024, no refund has been issued to my credit card. Since September 25, I have repeatedly contacted Burke Decor’s client services team to check the status of the refund. Each time, I receive the same generic response apologizing and claiming that the finance team has been contacted. However, there has been no progress, and no one is willing to provide a direct update or engage with me over the phone. I am informed that a phone call is not possible due to high call volume, and the customer service number only allows for voicemails, which are never returned. Resolution Requested: I am seeking BBB’s assistance in ensuring that Burke Decor follows through on their refund commitment immediately. This refund is well overdue, and despite my persistent efforts, there is no indication that Burke Decor is making any progress toward resolution. Thank you for your assistance in helping me secure this refund.