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            Business ProfileBroadband Hospitality

            Telecommunications

            Contact Information

            590 E Western Reserve Rd Bldg 9C

            Suite 9C

            Youngstown, OH 44514-3389

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            Email this Business
            (330) 629-8848

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            590 E Western Reserve Rd Bldg 9C Suite 9C, Youngstown, OH 44514-3389
            Email this Business
            BBB File Opened:
            7/21/2009
            Years in Business:
            15
            Business Started:
            7/1/2009
            Business Started Locally:
            7/1/2009
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Great Lakes Telecom Ltd
            Business Management
            • Mr. Vince Lucci, President
            Contact Information

            Principal

            • Mr. Vince Lucci, President

            Customer Contact

            • Mr. Vince Lucci, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/09/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I live in a multi dwelling unit and broadband hospitality provides complimentary dtv (tv) and internet with the option to upgrade both services. The tv services has had the same error code 775 for months on and off, a technician has yet to call or show up for scheduled appointments. The internet has not worked in years. I have called more times than I can count and have been given at least 8-10 tickets numbers which most have been purged from their system when they conducted a system upgrade. When I call the front office I am directed to call Broadband Hospitality, when I call Directv I am directed to call Broadband Hospitality. I have tried to get internet services through **** but was told that it is not available in my area and no other company is currently available. I no longer pay for the upgraded services and have received a refund but I would like to use the complimentary service provided through the apartment complex at which I reside or would like the option choose a different provider that can provide quality service at an affordable price.
            Read More
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Catherine S

            11/04/2024

            This is the absolute WORST internet company I have ever dealt with. If you are a hotel, do NOT sign up with them! Their internet NEVER works, for no reason at all! Then when you call customer service, they can't even fix any issues, and that's AFTER waiting on the phone with them for 45 minutes to 2 hours! On top of that, we're having to PAY for 3 wifi lines at a hotel we're staying at while our house gets renovated. It is down more often than it works!!

            Broadband Hospitality Response

            11/11/2024

            I would be happy to look into the issue or resolve. I'm not seeing any contact information for the individual here. We supply lots of technology and wifi to hotels, along with other services. We are sometimes responsible for the *** circuit. There are many other factors that can impact a user's service, such as circuit and power - some that are and some that are not directly controlled by BBH.BBH also does not determine or control what a user pays or how many "lines of service" they pay for. That is directed by the hotel's management company, we have nothing to do with monetary transactions with the guests - they do not pay us for any services whatsoever.I apologize for the late response, I was out of office on PTO.Feel free to contact me with further details, and I'd be happy to look into this issue. I am limited in assisting without pertinent information to contact/resolve. The guest is the hotel's customer, not ***'s, so without further information we're unable to assist.

            Local BBB

            BBB of Mahoning Valley

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