Business ProfileforLegalShield

I was seeking employment with Legal Shield, but the training and process took too long. I needed something that I will be paid right away. Therefore, I decided to quit and continued to look for employment elsewhere. In the meantime, I was unaware Legal Shield automatically enrolled you in their membership. I thought when I have them my checking account information it was solely for payroll. Legal Shield debited $14.95 from my account. I was unemployed and could not afford it. I would never agree to work for an employer that I have to pay membership before I received a paycheck. I would like the $14.95 they debited out of my account to be refunded. A couple of weeks ago I called to cancel my membership and for my refund. The representative I spoke with assured me she canceled my membership and the funds will be returned in 5-10 business days. via US mail. Today I received a text stating my membership is in jeopardy of canceling, so I called Legal Shield and was told something entirely different. I was instructed to send an email. I asked to speak to supervisor since I was getting conflicting information. I was transferred to supervisor line and held on the phone for over 20 minutes and nobody never came to the phone. Therefore I got frustrated and decided to write a complaint to BBB