Business ProfileforOKC Home Realty Services, LLC

January 2024, I started having issues with my toilet. It progressively got worse by February and submitted a maintenance ticket on February 19, 2024, to OKC Home Realty. The toilet would randomly bubble on its own and would bubble when water was draining from washer or shower. They did send a plumber out and I explained everything to him, so he proceeded to snake the toilet. He was here for about 4 hours trying to snake the toilet but never found a clog and advised it was a ventilation issue. He broke the cover off the tub and said he would be back to replace/fix it but never showed back up. I tried to contact OKC Home Realty by phone and leave voice messages and when they would finally pick up, they hang up before saying hello. The only way I have been able to get in contact is by text. I've tried following up with texting as well but no answer. I resubmitted a maintenance ticket today (3/21/24) advising the pluming issue is not resolved and still needs to be fixed. They finally called me yelling saying, "the owner told us to replace the toilet lid" and "we cannot tell the owner no". Keep in mind the maintenance man didn't replace the toilet lid when he was here the second time to look at the problem. I advised I never submitted a maintenance request about the toilet lid because it's not broken. I advised it's the pluming that is not working correctly. She started talking over me and saying, "tell us what you want" and "everything is fixed". I asked them to please re-read my initial request and second request that was submitted and all she kept saying was we only received a request about the toilet lid. Issue still not resolved and handled in an unprofessional manor. I've also notified them that I need help in finding the cost of what the month-to-month rent will be due to trying to find a new place but have yet to receive an answer from them. My lease ends March 31st, 2024, and states I will be penalized if not signed within so many days before April 1st, 2024.