Customer ReviewsforGround Zero Storm Shelters

My below ground shelter developed leaks and Ground Zero Shelters refused to honor the lifetime warranty. They assured me it would never leak hence the warranty. The owner said I did not maintain it which is confusing it was clean and dry until the day it filled up with water. The owner also threatened to *** me for Libel if I left a negative review. This is the worst money I have ever spent...

*******, The lifetime warranty to the original home owner, does not cover improper maintenance. Maintenance includes but not limited to, cleaning the shelter, touching up paint, keeping salt off of the shelter, and keeping the shelter dry from moisture such as high humidity etc. The warranty does not cover shelter replacement if that is required. Your shelter was altered without approval, leading to further water damage. This caused the shelter to be unrepairable and is now a replacement would be required. Thank you for your review.

I was told when I called that a latch that was welded onto the frame never existed. *** had the shelter many years and know that it did and the weld didnt hold. I was told that one latch was enough and I wouldnt be getting another. I will never recommend this company and will discourage others to not use them.

****** thanks for your review. Upon further investigation I do not see where you have any warranty pending, in progress, or completed. Please go to our website for any warranty work for steel tornado shelters. This situation, looks like there has been some communication issues. Sorry for your experience. 

I have purchased 2 in ground shelters from Ground Zero and was coming back for a 3rd shelter (above ground). I have referred countless people over the 9 years, including builders I work with as I'm in commercial lending, since I first purchased a shelter from them. Their customer service was amazing the first two times. This time, so disappointing. I signed up for a shelter at the Tulsa Home and Garden Show in March. My first appointment for install was in April. They called me the week before and cancelled and said they would be in touch as soon as possible. I never heard from them so I called. The lady apologized and put me on the schedule for May 5th. I received an email to confirm installation, which I did, on April 30th. I called several times yesterday and could never get in touch with anyone. I called this morning, 5/3/22, to confirm my appointment and they said oh yah we can't make it. I said I have been cancelled on twice and if you can't figure out a way to make this happen, I will find someone who wants my business. The lady on the phone said "OK"... I'm not sure if this company has just gotten to big for customer service or what, but not I am going to be without a shelter for another 3-4 weeks while I figure out who I will be purchasing from.

************ Thanks for your review and understanding of new employees under training, material and raw material shortages, and machine parts on backorder. Our company is also growing and was moving to our new facility during the times you mentioned. We do apologize for your experience and we have found other sources for materials, and worked on our training programs. Thanks so much for trying to use our company and services. Thanks for your understanding. We have also improved our training on customer service and implemented measures for quality control. Sincerely, the ** team. It appears that you have moved and are no longer a customer.