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Find a Location

Budget Rent-A-Car has 684 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBudget Rent-A-Car

    Auto Rentals and Leasing
    Multi Location Business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Assurance No. 23-034

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On August 14, 2023, The Office of the Attorney General of the State of New York secured an Assurance of Discontinuance and $275,000 of civil relief from Avis Budget Group, Inc. for New York locations violating a state law prohibiting businesses from refusing to rent vehicles to persons without a credit card. The business agreed that they would not "...refuse to rent a motor vehicle to a person in New York solely because such a person does not own a credit card..." and "...shall not publish any advertisement or make any statement claiming or suggesting that ownership of a credit card is required to rent a motor vehicle..." The business also agreed to adopt written policies, employee trainings, and periodic compliance reports to ensure the New York locations were in compliance with the state law. Finally, the business agreed to pay the State of New York $275,000 in penalties. 

    Additional business information

    Additional Info:
    This company states it offers car and truck rentals and moving supplies for trucks.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 741 Customer Reviews

    Customer Complaints

    2,976 complaints closed in last 3 years

    1,025 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Budget Rent-A-Car has 684 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      P.O. Box 690840, Tulsa, OK 74169
      BBB File Opened:
      12/14/1987
      Years in Business:
      38
      Business Started:
      3/1/1986
      Business Incorporated:
      7/26/2002
      Type of Entity:
      Corporation
      Business Management
      • Mr. Justin Bryce, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (918) 621-4803
        Primary Fax

      Customer Complaints

      2,976 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      741 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michael C

      1 star

      11/16/2024

      I was quite dissatisfied with the condition of the vehicle and the service associated with this rental. After I picked up the car and got almost home, I noticed that instead of a full gas tank, per the agreement, the gas tank was half full. I called customer service right away and got put on terminal hold. I'm guessing you want me to return the vehicle with a full tank. After driving a while, the low tire indicator showed all four tires low on air. I spent $ to put air in the tires to match the suggested pressure readings from the panel inside the door yet the leakage continued. The next morning, the left front tire had lost several pounds of pressure. I had to buy a can of fix a flat to stop the leakage. I was constantly warned that the car was due for an oil change. I eventually had to drive through rain. The wipers did nothing more than smear the window, making that vehicle dangerous to operate. I tried to wipe/clean the wiper blades with no success. A fairly miserable experience, all due to the lack of quality control by your company. Having read your canned responses to other complaints, "We cannot (if we don't try) make up for a disappointing experience...". How do you plan to make this right for my having to tolerate this low quality experience with your vehicle?

      Local BBB

      BBB Serving Eastern Oklahoma

      BBB Reports On

      BBB reports on known marketplace practices.

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