Business ProfileforFurst Class Canine Mobile Grooming

My three pups have been getting groomed with Furst Class every couple weeks for a over a year now. Its about $350+ every time, which has never been an issue. They come right to my office, which is convenient because I live about 28 miles from Tulsa. Today, there is a winter storm warning, with snow expected to start at 9:30am. My job said nobody that lives more than 15 miles should come in today, as we often work until 6 or 7pm, and the weather is supposed to get pretty bad. I texted Furst Class to let them know I would like to reschedule, that I would not be at work today since there is a WINTER STORM WARNING, and snow expected 30 minutes into my almost three hour appointment that starts at 9am, and they asked how I would like my 50% of charges invoice sent.... what? You want me to drive through bad weather and risk my life as well as my three dogs for a grooming service, when even my work cancelled? No thanks. 0/10 recommend.

You were offered the option of having your stylist change locations and come to your alternate location today as there is still no travel hazard present (as of 2PM for your 9AM appointment) and we would be the person to assume the risk as we travel to you. You neglected to respond to attempts to remedy your problem, and you additionally have not been billed for anything nor have you paid any fees.

You are absolutely correct it is a large ticket, and your stylist operates on commission pay, therefore she receives no pay when clients cancel last minute (and your appointment is more than a half day of work). You are very aware of our policies as you recieve a reminder of such with your date reminder and have had to acknowledge it previously...Additionally, you have cancelled last minute previously (for Phoenix back in April/May) and we graciously waived said fee because we understand emergencies and needs arise.

At this point, we see you have no interest in maintaining any sort of professional, responsible relationship with our company and have no regard for service providers who have- by your own admission- always provided you great service for more than a year. You have chosen yourself to not accept any remedy for your situation and that, ma'am, is not a fault of our company as we have attempted to help you in every way possible.

We will miss your sweet pups and hope your next stylist can help Titan and yourself and be available to cancel for you within an hour of an appointment on more than one occasion. Best of luck and much love to your sweet pups in the future!

It is a winter storm 'warning'. I cannot help the snow and weather got pushed back to later in the evening. I am not going to risk (my job was also not going to risk with employees who lived further out) my safety for a grooming appointment. I am sorry, but I refuse.

If I remember correctly, I believe I actually was charged for Phoenix's cancelation that day because she had ripped her toenail off. I was told since it was last minute, I would be charged. Go back and look at the invoice from that day.

A "professional and responsible" company would not ask someone to come 28 miles into a town during a winter storm warning.

Was I offered this change before or after I was told I was going to be charged? Because I was certainly told I was going to be charged, I was not given an alternative. It was after this I blocked Furst Class's number, because to be honest, I didn't care for any other response after I was told I was being charged. I explained the situation, and FC still wanted to charge me, even though I was trying to reschedule for a different day. That was all the proof I needed for what kind of business this is. I do not want my dogs in the hands of someone who only cares about money and not the safety of their clients.

Send me the invoice, I just want my hands washed from this company.