ComplaintsforLove's Travel Stops
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Complaint Details
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Initial Complaint
12/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had PM service done for my truck at loves, the employee who was responsible for that sounds unprofessional since he was not able to answer some of my questions and he didnt know how to open the hood he was face timing while working I talked to the manager about that and he couldnt help more than telling me that the employee is certified, after he finished he started the truck and told us its ready to go as I approached the truck there was a noise and it was obvious theres something wrong another employee came and found that he forgot to s**** down the pump and he forgot the seal cap for the fuel filter causing a loss of pressure or at least that what I have been told they fixed it and the noise gone, after driving for about 100 miles another noise came up the fuel filter was empty with no fuel in it and the truck wont inject fuel correctly.Business response
12/08/2021
Hello Borhan, thank you for letting us know about your experience. We would like to get you in contact with the operations team above the store so they can discuss this matter further with you. We have sent you an email requesting the location details so we can make sure you are in contact with the correct person. Please respond to that email at your earliest convenience.Initial Complaint
11/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im a truck driver and my truck died at Loves . They dont have anyone on duty for maintenance so my manager advised me to contact Travel centers of ******* to have someone come out to jump start my semi at loves. Loves employees turned maintenance guy around twice while its 32 degrees outside my truck is dead. And have been sitting for 5 hours already in my freezing cold truck waiting for maintenance to jump start. I went inside and the worker at the counter told me that TA cannot come on loves property in the state of ********. All because of employee fued. Asked her what I was supposed to do she said it wasnt up to her and was told to call another company. Currently happening at Loves travel stop *********************************************. So something needs to be done about this. It is freezing weather and we truckers are supposed to freeze all because of a employee fued. But they dont have anyone for maintenance on duty to service us in these cases. I would like further action to be taken. Thank you.
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Customer Complaints Summary
171 total complaints in the last 3 years.
70 complaints closed in the last 12 months.