Business ProfileforNumotion

After being fitted for a power wheelchair (I am permanently disabled),I finally received a prescription for a chair sold by Numotion. The retail price for the chair was over $25,000. My co-pay through my insurance was $4500. The chair that was delivered to my home after many months of appointments to find and get fitted for the chair DOES NOT WORK. The computer in the chair is non-functioning. As a totally disabled person, I live on a very limited fixed income of monthly Social Security disability payments which I have to use to pay off my co-pay. $4500 is a huge amount of money but not having a choice, I opened a credit card and paid it. But since the chair was delivered to my home, it has not worked. It has been sitting in a bedroom for two straight months. I have had help troubleshooting over the phone and the company sent someone out to do the same troubleshooting. This is a problem with a part of the computer system in the chair, but that is irrelevant. I should not be charged, not just for the time period that the chair has not worked, but I should not be charged for this chair at all because the company has been unwilling to compensate me for my loss of mobility and money that they willingly took from me over a month before delivering the chair. That means they have had my money for three months and I have nothing but a dead power wheelchair that is unusable. Their solution is to come fix it eventually but that is not good enough. This for-profit company knowingly prays upon the most vulnerable people in society; people who are disabled and are easily invisible because they rely on mobility devices and help to live their lives. This company should be ashamed to exist as it is presently allowed to operate. And whats even worse is that I know many stories about this company doing similar things to other disabled people who REQUIRE power wheelchairs to live their daily lives.