Business ProfileforRoyal Moore Toyota

In September of 2023 my car, a 2011 Toyota Camry, was taken into Royal Moore Toyota b/c the check engine light came on and it was recommended that my car have a new engine put in. It was confirmed that a new engine is what was needed by several mechanics to resolve my issues. My vehicle has a unlimited miles/unlimited years power train warranty. I had to take my car to Royal Moore because that is where we purchased the vehicle and who holds the warranty. After months of them going back and forth with Toyota and the warranty they decided to break down the engine and rebuild it using many different components (I was not told this, I was told and given the impression by the service advisors that a new engine was being put in). I had to ask for a rental because Toyota did not offer me one even though I was without a vehicle. During the course of months when they said they "fixed" my car. i had to bring it back only for them to "fix" the problem again. In July 2024 they said that the reason the check engine light came on was b/c the ignition coils needed to be replaced. Which was odd b/c that was what was supposed to be fixed in December 2023, after talking with ************** found out that they were never replaced my coils with new ones rather they were used ones were used! Royal Moore is being deceptive in what they are doing and with the work being done. If they had fixed it right the first time then i would not be back yet again b/c the check engine light came back on. i am not asking for new services to be done just that the work be done right the first time with new pieces be used (not old) so that what I came for originally is finally fixed! when they took the engine apart it was never told to me that my ignition coils were bad. when the engine initially was put back together there was no indication that my ignition coils were bad. Also what was done in December as something "nice" was not nice, I'm back yet again for the same issue!