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          BikeFlights has 1 locations, listed below.

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            • BikeFlights

              8316 N Lombard St Ste 420 Portland, OR 97203-3727

            Business ProfileBikeFlights

            Online Shipping Broker

            Contact Information

            8316 N Lombard St Ste 420

            Portland, OR 97203-3727

            Visit Website
            (541) 705-2453

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            8316 N Lombard St Ste 420, Portland, OR 97203-3727
            BBB File Opened:
            6/19/2017
            Business Management
            • Mr. William Alcorn
            Contact Information

            Principal

            • Mr. William Alcorn

            Customer Contact

            • Mr. William Alcorn
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/08/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            My bike was damaged in shipment. The bike was insured with bikeflights but they have done everything they can to not cover the bike. They continue to ask for more information despite me answering all their questions. They have made several accusations which are untrue IE the bike being dirty despite photographic evidence otherwise as means to not cover the damage in shipment. I asked for them to call me to discuss however they are unwilling to do so. In the end I am stuck with an unusable and unrepairable bicycle that now has no value because they refuse to cover the damage that clearly happened during shipment. I have found them to be unethical and hostile from the outset with clear intent to not cover the damage that the bike was insured for.
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Samantha T

            06/05/2024

            Our experience with bike flights was nothing short of terrible. We had a death in our family which prompted shipment of an Aventon ****** from ******* to *******. The bike shop in ******* used bike flights to ship the bike and insurance protection was purchased for up to 2k. The bike and battery were tested in complete working order before shipment. Upon arrival of our bike to a bike shop in ******* the battery was completely dead and would not charge. Bike flights gave us the run around in regards to completing an insurance claim. After going back and forth with them for a week they denied the claim stating the battery has just reached the end of its life and that we cant prove anything happened in shipment. Bike flights states they only ship E-bikes in full working condition, which our bike was at the time of shipment. The evidence they are requiring to be submitted for this claim is impossible to produce- therefore they never have to pay out on any insurance policies they sell. This bike was ridden 5 times from 2021-2024 due to our uncle being diagnosed with terminal cancer answer purchasing the bike. The battery did not just reach the end of its life. Bike flights collected their money and refused to pay out when damage occurred. Find a different way to ship your bike because this company and their protection policy is a scam. We are now out $500 from shipping and do not have a working bike.

            BikeFlights Response

            06/06/2024

            At Bikeflights we have shipped more than a million and a half bikes for customers all over the world. We provide shipping services for electric and traditional bicycles and provided this service for ******** and *****. 

            Unfortunately when their E-bike arrived it was discovered the battery would not take a charge. There was no given evidence of shipping container damage nor damage to the bike and there was no evidence of the battery performing prior to shipping; only that it would not take a charge after the fact. 

            For these reasons our insurer was not able to honor a claim for the battery on ***** and ********'s E-bike. We have offered to refund their shipping costs at this time as a courtesy due to the difficult circumstances and frustrating experience. 

            Read 2 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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