Business ProfileforInsight Pest Solutions Portland, LLC

We had a "cold call" salesman on our doorstep when my wife and I stopped by the house on the way to a concert from Insight Pest Control. We listened to his spiel and the offer sounded reasonable. He was waiving sign up fee (I think it was $300) and could begin service that week at a rate of $59.99 per visit for quarterly service. If there are any issues between quarterly services, they'll come out, free of charge to apply product. Quick math told me it would be roughly $240/yr and that was not outrageous. I verified with him it was $59.99 quarterly and NOT MONTHLY. He said yes. I agreed and signed up. They came out the next day, put out product for all the areas we identified. I noticed more white flies last week and had them come out to re-apply to that area. They came out and did their thing. Today I get an e-mail with a charge from Insight for $59.99. I called to ask why. They said it's the recurring MONTHLY charge. I said, Uh uhh.... I would not have signed up for $720/yr, I was quoted $59.99 quarterly. They won't refund me, they won't let me out of my "contract" without a $630 penalty. I'm livid and want everyone to be forewarned. Do NOT give them your Cc# and signature if you feel $720 annually is too much for pest control. If that seems reasonable to you; go for it. I'm not pleased.

**** was able to speak with one of our representatives and they were able to get everything ironed out. I was also able to speak with **** and he was happy with the outcome. Thank you