Business ProfileforStark's Vacuums
Current Alerts For This Business
On August 12, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding delivery and customer service issues. Consumers allege they order and pay for products from Stark’s Vacuums online store, and after several weeks they have not received their products. Consumers claim the company is unresponsive to requests for assistance.
On August 12, 2020, Better Business Bureau reached out to Stark’s Vacuums for a response to the consumer complaints. The business responded to BBB on August 19, 2020. Stark’s Vacuums reported that they have been impacted by shipping issues as a result of the COVID-19 pandemic. The business states they have stocked a one month supply of inventory in their warehouse which should improve shipping. The business further indicated they will be expanding their customer service staff to address customer concerns, and returns will not be accepted for face masks due to health reasons.
Consumers can file complaints with Better Business Bureau at www.bbb.org. Complaints can also be filed with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 12670 NE Marx St, Portland, OR 97230-1059
- BBB File Opened:
- 1/1/1939
- Years in Business:
- 85
- Business Started:
- 1/1/1939
- Business Started Locally:
- 1/1/1939
- Business Incorporated:
- 1/1/1959
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Troy Evans, Secretary
- Ms. Tina Schilz, Finance Manager
- Contact Information
Principal
- Mr. Troy Evans, Secretary
- Ms. Tina Schilz, Finance Manager
Customer Contact
- Mr. Troy Evans, Secretary
- Ms. Tina Schilz, Finance Manager
- Additional Contact Information
Phone Numbers
- (503) 232-4101Other Phone
- (800) 230-4101Other Phone
- (503) 232-4101
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pam B
1 star07/20/2022
Stark's Vacuums Response
07/22/2022
Customer Response
07/31/2022
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