Business ProfileforSummit Orthotics & Prosthetics

I was referred to summit orthotics & prosthetist by my foot doctor ************************* ************ or . back in april 2023 to be fitted for a new insert for my left foot after a failed compete left knee replacement ( now disabled) I have seen ***** at summit orthotics about 8 or 9 times over the past 5 months and I still cannot wear these newly built inserts for more then 4 or 5 hour then my feet are fategged soar . after reaching out to a manager about my new inserts I was told maybe I was not a good canident for wearing inserts ( I have been wearing custom built inserts for Hanger prostics for over 10 years however Hanger in 150 miles round trip to go see) and summit is only 8 miles around trip in my community. I have now reahed out to the ceo owner ********************* in salem (location) awaiting to here back from him it has been 6 days now have not spoke with him yet BUT summit made me a appointment to CONSOLETATE WITH THE SAME PERSON *********************** -------OCT 12 2023 ******* WEEKS AWAY In the mean time I suffer They made me PAY up front $450.00 but now are unwilling to refund my $450.00 they have FAILED to build me inserts that WORK I should not have to hire my attorney to fix this problem. what should I do????????Thank you ***********************

It is highly unusual for any of our custom foot orthotic patients to require this many appointments following receipt of the orthotics. When I spoke with you about your concerns with the foot orthotics, I was very clear that I was not a clinician. After you described your lengthy recent medical history pertaining to your feet and extreme foot pain at all times, I suggested it was maybe possible that you were going to now have difficulty tolerating foot orthotics, as that does occur with people with sensitive feet, as in your case. But that again, I was not in a place to make that determination. You decided we would see how the newest adjustments went and continue to adjust as needed. Our phone call was very positive and you did not indicate any dissatisfaction with myself or with ****** Quite the opposite in fact, you thanked me often and were very clear that you did not feel that ***** was doing anything wrong. You have also indicated at each of your follow up appointments that you are pleased with the adjustments made. Both ***** and myself have left these interactions feeling that you were pleased.  After our discussion, you later called to speak with *********************. Both he and ***** returned that call and missed you (9/5, 9/11). You then called another one of our offices and chose to make another appt with ***** for follow up. He is now out due to the birth of his child. So I do apologize for that inconvenience that cannot, unfortunately be helped. These are custom and do require half ***************** and the other half at the initial delivery. This is because our materials and labor (fabrication + 11 in office appts) needs to be accounted for.  Our intake paperwork is clear on this and that custom items are not refundable. This is verified by your signature on this paperwork. At this time, we have another message in to **** to discuss any exception to that policy. I do hope we are able to resolve this in a timely manner.