Business ProfileforGoodman Sanitation Inc

Services rendered were terrible, communication was terrible, pricing was terrible. Overall I will never use this business again and will caution anyone I know from using them as well. I was told during my scheduling phone call I would receive a call from **** the owner to discuss my specific septic system and concerns I had regarding it. I never received that phone call. Come the day of my scheduled service I receive a voicemail at 9am asking if the crew can come early, I did not respond because I am unavailable till 1pm for our scheduled service and I want to be present while having strangers on my property. The crew shows up 30 minutes after the 9am phone call and completes the work with no one around and zero ability on my part to guarantee the work is completed correctly. When I called to discuss why this was done and why they did not follow our exact scheduling agreement or why I never received a phone call from the owner regarding the work to be completed she was EXTREMELY rude, raising her voice and essentially telling me that I am an idiot who does not understand the service industry or her business. As a customer the service industry is about pleasing me the customer and ******************** failed miserably to do so. **** and her staff have been rude, disrespectful and argumentative and cannot provide me proof of the services rendered and are instead charging me based on the word of their technicians which I do not know and do not believe. Goodman sanitation is a complete joke and I would advise anyone to look elsewhere for any septic or plumbing related needs.