Business ProfileforSweet Home Vacation Rentals

Rating - ZERO. Neptune House has safety issues - step down into laundry room is not marked - one of us fell and sprained an ankle. Rug over carpet bunches up & has loose ends that easily trip a person. Dirty freezer. Disgusting stained rugs throughout entire house. Had to have a handle replaced on toilet, but the rest of the problem was "***** rigged". Due to being awakened to the smell of gas which resulted in a call to 911 and fire department arrival and confirmed the gas leak - could not be fixed - we had to move to Halibut House - which was not comparable - dirty blinds - Kleenex box with fresh tissue at top but the remainder of the box was full of crumpled dirty used tissues. Supposed to be 4 nights at Neptune house, but it was 2 nights at Neptune and 2 nights at Halibut House. No compensation was given for loss of time at Neptune due time spent waiting for the house to be approved for us to re-enter, moving to different house, and the anxiety plus dealing with an unprofessional person via phone call at their office. The conditions of both homes the safety issues the response from management and the lack of compensation for all our troubles are reasons why I will never use Sweet Homes Vacation Getaways again nor will I ever recommend them.

In response to your review of Sweet Homes Vacation Getaways - There has never been any safety issues reported by guests in either homes, and there may be steps in homes that you might not be used to. We are sorry to hear that one of you twisted your ankle. There are times when things happen that are out of our control which would include a gas leak during your stay. There was a choice to not stay or to move to another home to continue your vacation.  We moved you to a home just down the street that was open, sent a staff member to help you move, and refunded you the difference between the nightly rates. Just for the Halibut is a wonderful home that gets many 5 star reviews. We believe Sweet Homes took care of your stay by having a home close by to move you to. Our recommendation going forward is that you please do the communicating with the office instead of the entire group yelling and inserting themselves into the situation. We are sorry that you couldn't enjoy your stay after all the we provided for you.