Business ProfileforBerkheimer Associates

I received a letter stating that for 2020 I owed money (late in 2023 I received this notice). I contact them, they state they’re missing a W-2. I send them the W-2. I receive an email I still owe as the employer did not take out enough tax-which automatically requires that I have to pay a penalty of $25. Next email I get, I don’t owe the money. Two days later I receive a call, I owe the money. My issue is not that I owe, if I owe I’ll pay. My issue is that it took 4 different interactions each time getting a different response. This company is in charge of peoples money! Not one of them on the same page as the other. This is highly inappropriate. If I repeatedly did this at work, I would lose my job! Unfortunately across the state we have to deal with this company which is terrifying! Complete disregard for the fact that any amount of money whether it be $1 or $1000 can effect someone-you can’t be trusted to get the consumer a correct answer. I’m appalled that this is what we have to deal with, but in no surprised. I’ve spoken to a *****, and a *******. **** is the one that wrote back to me in an email that I did not owe, only to call me telling me I did. Perhaps we don’t wait until the statute of limitations is almost up. Feel completely at risk with this company.