Business ProfileforPrenlyn Enterprises, Inc

I was at the store on 6/24/2023. My car needed repair so I wanted to know what the problem was. The assistant manager help me with my car. I told him my car keeps on shutting off. Did a testing and found out I needed to replace a part. I had my friend on the phone and they were talking. ***** said he can do a temporary fix so I can drive till next week. And got a oil change. He kept on telling me about this finance plan and just kept sending me emails right away to applied for it. He was being insistent and it made me feel anxious. I applied for it to see if I got approved and I did. I was deciding if I wanted to get it repair because it was expensive. ***** came out and said the part is temporary fix and oil change. And when I went to pay for it. The bill came out $1500. I was like WHAT?? I told him I couldn't afford it and I have to think about it. I ask for my keys back and he refused to, till I pay for it. I kept on telling him I couldn't pay for it but he didn't cared. At this point I was scared because I couldn't get my keys back. I ask him if I can speak to another employee, name ****. I explained to him and he said no too. I have no choice but to pay $1500 upfront. He made me pay for something that it is still not repaired. He said the temporary fix will last till next week till the part come in. He said the car should be ok to drive till next week. I was nervous because I needed the car for work and he said it will be fine. He said the part will come in next Tuesday which is the 27th. That was strike one. I went back on Tuesday morning. Waited for a whole hour then he came out and said the part is not even in yet. He could have told me when I walk in but instead, made me wait for a whole hour. He said my car was fine to drive till Tuesday. He made me think my car wasn't gonna last and I was worried the whole time. Why would he say something like that? but yet the part didn't come in. He knew I was worry. He apologized and gave me a oil change voucher which I could give a ****. I told him "are you sure is ok to drive? He ask me how's the car and I said is fine. He said I will call you when it comes in. That was strike two! Obviously he didn't give a **** So I call the next day and I spoke to **** and ask if the part came in. He said it will arrive today. I ask him if I can come in tomorrow after work around 4pm. He said to come in. I call back again on Thursday to make sure is in the store. ***** pick up and told him I'm coming in now. He said no. I told him I spoke to **** yesterday and he said it was ok to come in. ***** said the store is about to closed and I can't come in. I was so ****** off by now. There is no communication within the staff. This is so unprofessional! I just want a refund at this point. I don't want to get my car fixed. I want my money back. I will never ever go back again! I was treated unfairly and make me pay for a part that I never received. I want a refund! My receipt is in the car. I'm not able to submitted now but will if ask.