Business ProfileforRob's Automotive & Collision Center, Inc.

I had my vehicle towed here for an accident and they incorrectly billed me. Upon calling on the phone I talked to ******************* and advised him that he put on my billing statement for "Winch-Out: EXTENSIVE" 250$ fee. My car was not stuck in a ditch, sand, or mud. ***** said he does not make those pricing and I have to call ***********************. When I called **** he stated that $250 fee is for the car being pulled onto the flatbed of the towing truck which did not make any sense. Furthermore, they incorrectly charged me an additional fee of $150 for cleaning but there was no debris from the accident. **** said he would refund me back only $150 for the cleaning fee but would not refund me my 250$ for the false winch out service that was never provided! Its a week later and I still have not received my refund or any refund. Please be aware of what you are paying for especially if youre paying out of pocket they tend to add unnecessary fees on your invoice. Make sure you get a detailed receipt that breaks down the pricing. It is a shame that I have to file a complaint with Better Business Bureau. ******* did not help out instead he wasn't making the situation better by going back and fourth with me over the phone about my money. If I could've chose where to have have my car towed to, this would have never been the place for me. *** tried to resolve this issue with ******************* and *********************** both of them are rude and *****. I just dont understand how their both mad at me for being mad that I wanted a refund. Im sure this isnt the first complaint and it wont be the last complaint about them. These people are crooks! Robs towing is out here robbing people for their money! There should have been no way that the invoice was a little over $1000 when the vehicle was towed Sunday morning and released the next day Monday morning.