ComplaintsforShift4

• Initial Complaint

  02/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Did not request anything from this company. Got a machine in mail. Do not know why! We returned. Someone has fraudulently used my business. I keep getting things in mail. Now I have a *****. Have called them to stop . But doesn't seem to matter. I want nothing to do with this company. Once again I never requested anything from them. Want them to stop!

  

  Business response

  02/02/2022

  Good afternoon,

  We thank you for this information and the opportunity to address any concern that you may have. Please allow us an opportunity to review everything and we will reach out to you. In the meantime, please feel free to contact us directly at ****************** or legalsupporttickets@shift4.com.

  Thank you,

  Legal Support
  Powering the top brands in POS technology
  ****************** | efax ************
  *********************************************. | *********, ** *****
  legalsuppottickets@shift4.com
  ****: ****

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered a point of sale system from them. Because of their terrible customer service and lack of features to the system, we canceled the system within one week of getting it operational. We promptly returned all of the equipment, and they've been attempting to charge us over $250 for no reason. My "sales rep" just keeps directing me to their automated phone system, which has not returned my multiple calls.

  

  Business response

  01/25/2022

  Good afternoon,

  We thank you for the opportunity to address your concern. An agent will be reaching out to you to help you address your account closure. In the meantime, please feel free to contact us directly at 800.201.0461 x**** for expedient service.  

  Thank you,

  Legal Support
  Powering the top brands in POS technology
  ************ x**** | efax ************

   2202 N. Irving St. | Allentown, PA 18109
  legalsuppottickets@shift4.com
  ****: ****

  Customer response

  02/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  100% worst company on the planet, do not trust these people. They combine your statements them so you can't tell what you are being charged for in a batch. We also had charges come into our account for a charge that was made 4 months prior. Erroneous charges resulting in customers calling and screaming that they were illegally charged. Good luck explaining to tech support that speaks in broken English. We sold our company and they gave all of our data to the new owners and then locked us out all in two days. We cannot do quarterly tax payments nor end of year processing because they dropped our database. I contacted the State Attorney Generals office so hopefully they will get sued. We are sitting here with zero access to any of our data and not even an account to login. Odd how they keep billing us though

  

  Business response

  01/18/2022

  Hi ****,

  We thank you for this information. Please allow us an opportunity to review your concern and account and we will contact you. In the meantime, please feel free to reach our team directly at ************ x****.

  Thank you,

  Legal Support
  Powering the top brands in POS technology
  ************ x**** | efax ************
  2202 N. Irving St. | Allentown, PA 18109
  NYSE: ****

• Initial Complaint

  01/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since we began our contract with Shift4 (Harbortouch) for 2 of our restaurants in April 2020 the writing was on the wall. The installation process was relegated to their local salesman ********. They initially hired a third party company to do our installation. After the first night of install they realized they did not have all of the hardware needed to complete it. Cables were left hanging and it was a great mess. We let them know of the issue, and later on the third party company pulled out of the job and said they were not coming back. That left the install to the salesman ********, who although he tried, he did not have the training or know-how to perform this installation. We ended up having to do the cable management ourselves and got everything wired up with the help of an IT consultant. As we began to use Harbortouch in April we saw many issues - namely our menu was not programmed correctly. Modifiers were left without upcharges, items were left our entirely and we chose the upgrade of the ************* Video System, which was also a great big mess!! There were huge limitations for full service restaurants by using a *** such as seat numbers, coursing and modifiers were all non existent! Our salesman ******** knew nothing about what he sold as we had to call a separate entity for *** (a company called ***** ***) where we spent hours trying to resolve the issue. The only thing they were able to fix was the Modifiers. The seat numbers and coursing were "not features they had available". The real issues Began on Friday November 12, 2021 when our Credit Card processors suddenly stopped working. We were unable to accept payments and new customers for 2 hours due to a "system error" per the technical support. From then and until the time of writing (Jan 2022) we have had a host of system errors. Credit card processors have been down, tickets locked and it has caused a complete nightmare for our team and our business. Please stay away!

  

  Business response

  01/10/2022

  Hi ****,

  I am sorry to hear of your disappointment and concerns that you have. I will have an agent from my team reach out to you to see what can be accomplished. 

  Thank you,

  Deborah S********
  Senior Manager of Legal Operations
  ****************** | eFax ************
  *********************************************. | *********, ** *****
  ********************************
  ****: ****

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We own a pizzeria and this company has been dishonest and has left us with equipment that is not working as promised and nobody will give us the contact information for someone in a superior position that could possibly help us. Our story is very long with them, but the short of it is that they had given us a POS that eventually became obsolete without letting us know ahead of time. Then, they gave us a new POS that didn't wind up being the right one for a pizzeria. Then, the last one we got from them, which is what we have now, was given to us without being ready to use and still is not 100% operable at this point in time. They do not return emails/phone calls and leave us calling tech support over and over again on hold for sometimes as long as an. hour and sometimes our issue does not get resolved. We have lost a lot of money due to the computers not up and running/credit card processors not working/the advantage program not working as promised and many other issues. We were told we would be compensated for sales/time lost and that never happened. I can certainly get into more detail if someone in an upper management position would actually get in touch with us. I am looking for a POS that works the way we need it to, installed by a professional who then trains my team. I am also looking for compensation for sales and time lost.

  

  Business response

  01/10/2022

  Hello **. *******,

  We thank you for this information and the opportunity to assist you. We reached out to **. ******* on Friday and was told that he will be calling us today in order to discuss the accounts. We are looking forward to having this conversation and will remain available to the both of you as deemed necessary.

  Thank you,

  Deborah S*****
  Senior Manager of Legal Operations
  ****************** | eFax ************
  *********************| Allentown, PA ************
  ********************************
  ****: ****

  Customer response

  01/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will notify the BBB if the original complaint is not addressed to my satisfaction. 
  
  Regards,
  
  ********************************* *************** * **
  
  

• Initial Complaint

  12/16/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******.com / ************.com owned by Shift4 at Shift4Shop.com offers users the possibility to run / manage their own webstore almost completely free of charge. Their free plan comes with a free first-level domain name.On setting up my webstore ****************************************, I was assigned the domain name ********.com However, this domain name still does not redirect buyers and other users to my webstore.With an URL like this nobody finds my webstore. Customer support tickets close automatically with a reference to their FAQs. The BBB is apparently the only way to contact the customer supprt of ********** / **************** owned by Shift4 at Shift4Shop.com.

  

  Business response

  12/21/2021

  Hello *******,

  We thank you for this information. Please allow me an opportunity to review your concern and your account and I will send a follow up or reach out to you to discuss. In the meantime, please feel free to reach out to my team directly at ******************.

  Thank you,

  Deborah S******
  Senior Manager of Legal Operations
  ****************** | eFax ************
  2202 N. Irving St. | Allentown, PA 18109
  ********************************
  ****: ****

• Initial Complaint

  11/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 9,2021 I filed a merchant account cancellation form with Future POS/ Shift 4, I have a printed copy of this form. I called the company on several times to get the information I needed to complete this process and every time I was put on long holds and transferred from person to person. I was given different answers to the same questions on how to complete this cancellation process. I was told I needed to fill out the cancellation form to receive return address labels to return my equipment to Future POS. It took two phone calls to get these labels emailed to me. My equipment was returned by *** with the labels Future POS provided to me and I have a *** tracking confirmation number, ****************** , that it was received on Thursday August 26, 2021 at 11:07am, Received by George. I have received collection notices from Future POS/ Shift 4 and responded to their email that I canceled my service and returned my equipment. They responded back that I need to fill out a cancelation form that they emailed to me on August 9,2021. I did fill out this form, that is how I received the return labels from them for my equipment after several phone calls. Their customer service is awful, no one gives you the same answer and they just keep putting me on hold and transferring me to the next person when I call. Now they are sending me collection notices when my sevrice has been canceled since August 9, 2021.

  

  Business response

  12/06/2021

  Hi ****,

  We thank you for this information and the opportunity to assist you with your concerns. The cancellation effective date, as per your cancellation form, is 3/27/22. That being said, we will review your account and I will have a member from my team reach out to you to see what can be accomplished.  

  Thank you,

  Deborah S***
  Senior Manager of Legal Operations
  ###-###-#### | eFax ###-###-####
  2202 N. Irving St. | Allentown, PA 18109
  *****@Shift4.com
  ****: ****

  

  Business response

  02/14/2022

  Good morning,

  I am unsure why you rejected our response since we contacted you on 12/8/21 as per the conversation you have with our agent. There is no balance due on this account so I am unclear what you are referring to. Please forward any supporting information and documentation to legalsupporttickets@shift4.com for additional consideration or contact us directly at 800-2021-0461 x****.

  Thank you,

  Deborah S***
  Senior Manager of Legal Operations
  ************ x**** | eFax ************
  2202 N. Irving St. | Allentown, PA 18109
  *****@Shift4.com
  ****legalsupporttickets@shift4.com
  ****: ****

  Customer response

  02/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩