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          Customs Classics Auto Body Shop has 1 locations, listed below.

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            Business ProfileCustoms Classics Auto Body Shop

            Auto Body Repair and Painting

            Contact Information

            19 Stone Hill Rd

            Conestoga, PA 17516-9539

            Get Directions
            Visit Website
            Email this Business
            (717) 872-7368

            Business hours

            7:30 AM - 4:00 PM
            Business Hours
            7:30 AM - 4:00 PM
            7:30 AM - 4:00 PM
            7:30 AM - 4:00 PM
            7:30 AM - 4:00 PM
            7:30 AM - 4:00 PM
            By Appt. Only
            By Appt. Only

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            19 Stone Hill Rd, Conestoga, PA 17516-9539
            Email this Business
            BBB File Opened:
            12/14/2011
            Years in Business:
            47
            Business Started:
            1/1/1977
            Business Incorporated:
            11/16/2000
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:30 AM - 4:00 PM
            T:
            7:30 AM - 4:00 PM
            W:
            7:30 AM - 4:00 PM
            Th:
            7:30 AM - 4:00 PM
            F:
            7:30 AM - 4:00 PM
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Joel Herzog, President
            Contact Information

            Principal

            • Mr. Joel Herzog, President

            Customer Contact

            • Mr. Joel Herzog, President
            Additional Contact Information

            Fax Numbers

            • (717) 872-7788
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Aaron L

            07/19/2024

            Don't EVER trust these people with your car! It's a complete nightmare and they're super skeezy. I brought my car there to have the front end repaired. Got my car back after five days, when they initially gave me a three day estimate. Fair enough. Things happen. But then I picked up my car and got home. When I got back and looked at the hood, there was gigantic fish eyes in the paint. And I don't mean a few that were barely noticeable. I mean these were down to the Primer. Four of them, and each of them around an 1/8 of an inch?. It looks horrendous. I take it back and ask them to look at it. This clown comes out and thinks I'm some gullible moron, and claims they're chips. I told him that I work at the Manheim Auto Auction for a living, and have inspected these kinds of damages for years. I know what I'm talking about, and these are clearly fish eyes. Plain as day. He kept BSing me about it and said they weren't going to fix it. So much for a business that prides itself on "doing the right thing." Do yourself a favor, and go to a body shop with some integrity.

            Customs Classics Auto Body Shop Response

            07/22/2024

            ********************, I personally looked at your vehicle and I am the owner of the shop. And I am the one writing this response. We're sorry you feel this way. The damage on the hood was on the driver's side front left edge and underneath. The chips that you are referring to as fisheyes are on the opposite side of hood, are not in line of the damage on hood. Again, the chips you're referring to as fisheyes as you state in your complaint are down to the primer. None of our product would react to your factory paint to create any fisheyes in your factory paint or clear coat. We had no primer or repairs in this area of hood. As I tried to discuss with you, we are willing to make the repairs if the insurance company authorizes it however, we are not willing to make these repairs for free. And we cannot make repairs without the approval of insurance company as they are not in line to the loss. The insurance company must make that decision and approve that discission or it could be viewed as insurance fraud. Which is something we are not willing to do Because we do have integrity.

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