Business ProfileforMortgage Connect LP

To Mortgage Connect: Please escalate this to the level of management required for authorization and/or response, which I am expecting to be within the next 24 hours. On June 14, 2024 I completed all the documents necessary to complete my assumption and to close. I was also advised that the seller (**** *******) had completed the necessary documents. Of note, are the attached notices from mortgage connect with the Wrong email addresses and names. On July 5th I received a notice with the wrong name/wrong address. I assumed this was an error, I then notified mortgage connect with no response. On last Friday, July 12th I received a call from a representative of mortgage connect to complete "my" closing only to find out this person called me in error as she was trying to reach **** *******, the seller. It was then that I was advised of the an issue. I then contacted mortgage connect to clarify what the problem was. Mortgage connect did not communicate with me the Buyer as to any issues nor is there a response from Mortage Connect as to the current status. And yet —this is MY home and MY mortgage. Of note, the Seller made arrangements to sign, not once, not twice, but THREE TIMES as there were two NO shows. Please see the email chain below. You can also see that I am asking for clarification as to whom is expected to sign—I received No response. Thankfully, I have had the privilege of working with Freedom Mortgage to address and complete the documents to rectify this error. However, I now have to go through the closing process AGAIN. My credit report will be run AGAIN. My closing was a MONTH ago. I expect, at the very least, a written response and apology along with a full refund of any payment i made for this disgraceful service. This is an egregious wrong that needs to be made right, with immediacy.