ComplaintsforDick's Sporting Goods Inc

• Initial Complaint

  11/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I made an online purchase (order number ***********) I had intentions of picking up curbside but I realized I choose the wrong location. I called the store to cancel the order but they said it would cancel on their own if I did not pick it up and the pending charge would ************** the charge actually posted to my account so I called the store back and they said they marked it as picked up by mistake and to contact customer service to fix the error. Reached out and still no help.

  Customer response

  11/18/2024

  Hi, I would like to remove my complaint towards Dick's sporting goods as I was able to resolve the issue with them directly. Thank you. 

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order Number #*********** Return was send back 09/26 using the prepaid ***** label As of 09/27 the package is at a ***** hub and shows no movement I called ***** per Dick's CSR and they informed me that ****;s needs to file a claim I have chattted over 5x with Dicks CSR and they refuse to escalate and issue refund Dicks needs to resolve with ***** since they are the customer

  Business response

  11/15/2024

  Dear BBB, 

   

  We are sorry to hear about our athletes experience with their returned order. We attempted to refund this order on 11/8/24 but it was rejected because our athlete has already filed a chargeback and had successfully won the pre arbitration and was refunded so we are unable to reprocess a refund at this time. We attempted to reach out to the athlete and the phone number provided is not in service If our athlete requires any further assistance, they can reach out to us at: ************.

   

   

  Thank you. 

  Customer response

  11/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Mo Armanti

• Initial Complaint

  11/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased 3 of the 20 oz Stanleys via the Dicks Sporting Good website. When i received my package I only had one cup. I called customer service twice for assistance to see if they would have been shipped separately. They said they did not. The cups should have all been together. I was then told they do not ***lace or refund ******* cups. I paid $93 for the three cups. That is $30 each. They told me to shop in store next time, ship to another address or call my credit company. I used Afterpay and contacted them about a refund but have not heard back. Im so confused that a company would not back up their product or shipping. I also contacted *****. I was told by the customer service *** that the appropriate weight for 3 cups is 2 lbs. so the package had to be correct . They then hung up on me.

  Customer response

  11/04/2024

  Good Afternoon. I wanted to reach out and let you know the business (Dicks Sporting Goods) is trying to correct the situation. They have advised after listening to the customer service call, they will reship the two missing items. I have received an email with that information but have not received the cups yet. I can keep you posted on that progress.

  Business response

  11/14/2024

  Dear BBB,

  We reached out to Ms. ****** and addressed their complaint. We were able to confirm that we processed a reship on 11/2/2024 for the two items that were said missing from the original order and that this reship was successfully delivered on 11/5/2024 therefore we will not be issuing a refund at this time.

  Sincerely,  
   
  Dick's Sporting Goods 

  Customer response

  11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  10/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order an electric scooter on August 25, 2024 on Dicks sporting goods and the package arrives on 8/29/24 when I open the package it was fill out with water bottle instead of my scooter. I record myself opening the package because the package feels weard SO I HAVE THE FULL VIDEO RECEIVING THE PACKAGE AND OPENING IT. After opening it was full of water bottle and I reach out with Dicks sporting goods but they refuse to refund me and I dispute it with my credit card company but dicks told them that it was delivered so also my dispute was denied.I dont know who steal my package DICKS or The Carrier. All I want now is a refund , Just a refund please.

  Business response

  11/14/2024

  Dear BBB,  
  
  We are sorry to hear about their experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I will need a refund.
  
   
  Regards,
  
  ****** ***

• Initial Complaint

  10/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an order from dicks sporting good using my after pay. The store manager and customer service suggested that they will refund me with a gift card. I did not pay with a gift card and my order has been within 5days

  Business response

  11/04/2024

  Thank you for sending this over. We have already spoke with the customer and resolving the issue for them.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Company promises same day delivery before ********* order before 2pm takes forever to process. They state it was sent after 2pm. No delivery same day Day 2 promises delivery between 4-7 still no delivery placed blame on someone else.They claim I can spend more money and do it again company is a scam. They previously sold me use shoes.

  Business response

  11/14/2024

  Dear BBB, 

   

  We reached out to the athlete with the phone and email provided on the report and unfortunately the phone line was not active, but we did also send a follow up email to our athlete to address and rectify the situation moving forward and find a mutual resolution. 

   

  If our athlete would like to also reach out to us with any additional questions, they can dial ************.  

   

  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My number is not disconnected. If you call from a blocked or restricted number my provider flags it as spam. The item I received was previously worn. I brought it to the dicks store in the north shore and they said they would not take a return on a pair of sneakers that has signs of wear. The return was attempted within 24hrs.
  

  The customer service offered $20 and $10 store credit. Absolute garbage. Ill be requesting a charge back as I cant return this at this point. 

   

  
  Regards,
  
  **** ********

• Initial Complaint

  10/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On October 20 2024 my kids and I were racially profiled and had our civil rights violated by being accused of suspension of stealing. the manager on duty called the ***** police **** on my kids and had them experience a very traumatic event being harassed by the ***** police and lied on by dicks. The manager Ms ***** said that my kids looked like some kids that was at this store over 3 months ago. In my opinion this was a very racist and slanderous accusation that had no basis. This a grave violation of our civil rights. especially since the police extended the harassment to my vehicle out in which they searched for no reason other than the initial complaint. No one should ever have to go through something as traumatic as what my kids and I experienced at the hands of dicks sporting good and the ****************************.

  Business response

  10/28/2024

  Dear BBB,  
  
  We are sorry to hear about Mr. ********** frustration with their experience. We have submitted a Sensitive Incident to HR who is further researching and addressing the situation internally. Mr. ******** has been notified that this is being investigated further.  *************** has any other questions, he can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  ***** ********

• Initial Complaint

  10/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Today we visited a Dicks Sporting Goods while traveling away from home. We stopping in and purchased $188.96. When we got home, almost 150 miles away, we realized the shoes we bought were two left feet and different shoes, and two items had security sensor tags on them. Since we are so far away from the store, I called customer service to see if I can return these items via mail and was told no. They didnt have any options for me. So now I am out money for things the store cashier failed to do as a necessary part of their job since we will not be returning to the area where the Going, Going, Gone store is located. Id like to be able to return these items via mail for a refund.

  Customer response

  10/21/2024

  First name is ******

  Business response

  10/31/2024

  Hello,

  We have reached out to the customer directly to assist with getting this resolved.

  Thank you

• Initial Complaint

  10/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order online in July with 90 days return policy. When I tried to submit a return online earlier, the system showed different deadlines for different items. I wasnt sure how the deadlines were calculated so I decided to go by those deadlines which said 10/22, 10/23 or 10/25. But when I went to the store to make a return on 10/19, the store told me that only some of the items were eligible for returns but not the rest. Im attaching the pics of the website from a couple of days ago and from this morning (10/19) for the same item. The deadlines changed with no reason and now Im not able the return those items. I dont believe the customers should be paying for the system issue of presenting the incorrect return dates. I would like to return the rest of the items and get a refund.

  Business response

  10/30/2024

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  11/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ***

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/1 placed an online transaction for instore pick up of a pair of Hoka running shoes, method of payment was ***** no coupons, no gift cards. Went to pick up shoes in store and saw that they had a **** on them, so I asked for another pair. In order to do that, the cashier processed an exchange. I asked at the time to make sure that would not impact a return and reviewed their return policy- they assured me there would be no impact to a return. Today, 10/15, I attempted to return the unworn shoes. When I tried, the clerk explained that their system hard blocked them with giving me a return to original form of payment. All she and the manager whom I involved, could offer was a gift card or exchange. They said there was no way to over ride the ability to return to original form of payment, that corporate was aware of the issue, and was going to be implementing the old system back in stores so they could, but they didnt have a date of when that would be completed. I called customer service and they can only do a very round about process, that requires the customer do the return, get a gift card, call CS and cancel and then have them TRY to do a **** return and if that doesnt work then wait 6 weeks for a check! This is insanity to run a business this way and expect the customer to go through this hassle, put trust in the process working and wait for that amount of money to be released to them. They were also not upfront about this process when I asked originally. Isnt this illegal?

  Business response

  10/18/2024

  Dear BBB,

   We are sorry to hear about Ms. ************* frustration with their experience. We have researched and addressed their concerns internally. If Ms. *********** has any other questions, she can reach out to us at ************.  
   
  Sincerely,  
   
  DICK's Sporting Goods 

  Customer response

  10/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am awaiting the refund check. As long as the check is mailed and received, this will be satisfactory. However, DSG needs to resolve this return policy and practice so others are not impacted. 
  
  Regards,
  
  ******* *******-***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩