ComplaintsforDick's Sporting Goods Inc

• Initial Complaint

  10/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a crewneck sweatshirt on 10/4/2024. Order #*********** from the *****, ******** - ****** Farm Location. The size was incorrect for the person I was gifting the item so I returned the item on 10/13/2024. However, the cashier refused to honor the policy and provide a refund to my original payment method. He told me I paid with a prepaid card, when I in fact paid with a regular credit/debt card. He refused to give me a refund other than a gift card. I did not want a gift card, I wanted a return to my original payment method as promised by the policy. I've had other returns, even one at Dick's, using the same card and was able to get a refund to the same card. They want to force me to spend my money at Dick's instead of refunding as promised by their own return policy.

  Business response

  10/21/2024

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. If *** they have any other questions, he can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  10/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a ************* puffer jacket on Wednesday I tried it on and it's too small they don't have any bigger sizes so I went to return it. But because I bought it with my debit card from unemployment they won't give me it back on my card or in cash. They telling me their system updated and it's posted on every register I wasn't paying that any attention. I came there to buy a chair for my sons game and seen the coat and bought it. I don't want a gift card I want my money back I don't shop at dicks like that. You guys definitely lost a customer.

  Business response

  10/21/2024

  Dear BBB, 

   

  We are sorry to hear about any issues our athlete is experiencing and we would be happy to assist moving forward. We have attempted to reach out to our athlete via phone and email with the information they provided and have not received any follow *** to this point. If our athlete reaches back out, we will be happy to further assist, or they can reach us at ************.  
   
  Sincerely,  
   
  DICK's Sporting Goods 
  
  

• Initial Complaint

  10/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I went on line and purchased a pair of Brooks on sale 07/28/2024 from Sports good r snk (Dicks sporting goods). They sent me a text saying that they were shipped 08/01/2024. Then they sent a message stating that they were delivered 09/02/2024. I have xent them multiple messages that I want my refund but they just message me back saying that they are being shipped. At this point I want my refund.

  Business response

  10/17/2024

  Hello,

  Unfortunately, the website the customer is referring to is not our website. We have responded directly to the customer explaining this.

  Thank you

   

  Customer response

  10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   
  Regards,
  
  **** ********

  Customer response

  10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I went on line and typed in Brooks shoes it sent me to Dicks Sporting Goods then when I ordered it went to sports goods r snk salsa order number is  ********* and the eub number  is ************** ordered it on July 28 they said shipped on August 1 said delivered on September 2 never received the package  being replieding to them and they are giving me the runaround

  
  Regards,
  
  **** ********

• Initial Complaint

  10/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I place an order with Dicks on 09/28 and received the item on 10/02. I received the cleats I ordered in obvious used condition. Spikes were scuffed. My son tried these on and tried to see if they fit and they did not. I initiated a return within 3 days of receiving the item (10/05). My return has been rejected due to the items being in used condition but we received them that way! Their policy states you can return these items, and I was already disappointed in receiving a used item but if they worked for my son we would have overlooked that part. They are too small so all we want is to return them to get the correct size. They were delivered back to Dick's Sporting Goods on October 8th, I verified receipt on October 9th with a representative and informed them of my issue. I received a ***** notification that my order was being returned to me but no communication from the retailer. I contacted another agent on 10/11 and was informed I had to call in for more help. I called in and they informed me I was marked as trying to return a used item, even though the item I received was already in used condition. They are refusing to speak to me or let me speak to any supervisor over this issue. They are taking advantage of me and the fact I tried to do the right thing when they were in the wrong for sending me a used item to begin with. I have been a member of their loyalty program for over 15 years and I have never once had this experience. I would like a refund for my purchase.

  Business response

  10/17/2024

  Dear BBB,

  We are sorry to hear about Ms. Anderson's frustration with their experience. We have contacted Ms. Anderson and reached a mutual resolution. If Ms. Anderson has any other questions; she can reach out to us at 866-677-4771.  
   
  Sincerely,  

  Dick's Sporting Goods

  Customer response

  10/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22417324, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hayli Anderson

• Initial Complaint

  10/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a golf bag from Dicks Sporting Goods on line. I used 2 gift cards and paid the balance with my **** Credit Card. When I returned the bag the store in **************** to me they could refund the entire amount on a gift card. I understand the 2 gift cards I used should be put on a new card but they told me a new computer software program would not allow the balance to be returned to my card. Ive tried to work this issue through their customer service twice and they could only issue a check that would take 5 to 6 weeks to arrive.Refund the amount to my **** Card

  Business response

  10/16/2024

  Dear BBB, 

   

  We are sorry to hear about any return issues our athlete experienced, and we were able to resolve this matter and reach a mutual resolution moving forward. If our athlete has any further questions, they can reach out to us at 866-677-4771.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  10/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22408171, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Randy Saunders

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought in my bike to be repaired at Dick's Sporting Goods @ ******************************************************************************** on 09/10/24. I was provided a copy of a receipt with Tag#***, which is the *** Dick's uses. It has been a month and I still have not received my bike back. I have called into Dicks numerous times asking for an update and nobody can give me any information such as an ETA on when the bike will be fixed, whether it's still under warranty (the bike was purchased from Dick's), and if not under warranty, how much will it cost me? My daughter just started learning how to ride a bike before this happened and every day she is asking me when I will get my bike back and I keep telling her I don't know. This has been a truly aweful experience. I spoke with a store manager named *** on 09/30 and he said the bike repair person was on vacation but he would try to get someone from another Dick's location to repair it. Can someone please help me get my bike back as soon as possible? I have not paid any money to date, but I don't think I should be responsible to pay any money at this point if/when I get my bike back due to the debachle this has been.

  Customer response

  10/10/2024

  Hopefully you will be able to open the attachment on your end.  This is the ticket/receipt that Dick's sporting goods gave me when I brought my bike in for repairs.  There are some notes that I scribbled down when I attempted to call them, etc.  The main purpose of this receipt is to show the "Tag# ***" which is their reference number.  Also, it shows the check in date of 09/10/24 in top right corner, which is a month ago. Thank you for your review of this matter and please let me know if you need anything else. 

  Business response

  10/28/2024

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. If the athlete has any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my deep frustration with the "No Sweat Protection Plan" that I purchased from your store. I was sold a one-year replacement plan for my son's batting glove under the assurance that it was a no-questions-asked warranty. I was informed that all I needed to do was take a picture of my receipt, send in the defective glove, and I would receive a gift card to replace it.Despite following all the steps as instructed, I have yet to receive the promised gift card, leaving me unable to replace the glove. The store representative assured me that this process would be simple and quick, yet this has not been my ************* make matters worse, upon further investigation, I found multiple complaints online dating back to 2021, with other customers facing the same issue. It seems that Dick's Sporting Goods has a recurring problem with honoring the protection plans sold to consumers, which is deeply concerning and feels like a deceptive practice.Not only do I expect an immediate resolution and the gift card that I am entitled to, but I also demand a full refund for the cost of the batting glove warranty that I purchased. Given the hassle and failure to honor the terms of the plan, I believe a refund is warranted.

  Business response

  10/15/2024

  Dear BBB, 

   

  We have reached out to our athlete via email and phone and unfortuanttly have not yet been able to establish contact. We will be happy to assist our athlete moving forward with a resolution and if they have further questions or concerns, they can also reach us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I am writing in response to Dick's Sporting Goods' claim that they have attempted to contact me regarding my BBB complaint. I want to clarify that I have not received any communicationneither a phone call nor an emailfrom Dick's Sporting Goods regarding this matter. This is yet another false statement from the company in an attempt to sidestep responsibility.
  
  Additionally, I would like to address the ********************************** policy. If we calculate that approximately ****** customers are paying $8.99 for this insurance, that amounts to roughly $89,900. The question remains: how much of this actually goes back to the consumer for claims under this policy? Based on my experience and the lack of transparency, I suspect the percentage returned is negligible, suggesting a questionable business practice that Dick's Sporting Goods has been getting away with for far too long.
  
  I respectfully request that my refund be processed and sent to me as soon as possible.
  Regards,
  
  ***** ******

  Business response

  10/28/2024

  Dear BBB,

   

  We apologize once again to hear about our athletes' issues as we have indeed made multiple attempts to reach out utilizing the contact information they provided with their complaint and left multiple voicemails, and we attempted to call this morning, and it is saying the voicemail box is full. If our athlete would like to get back in contact with us, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It seems to me that Dicks Sporting Goods does not want to resolve this issue. There hasn't been no messages left or email or a response to this claim with BBB, again proving this fraudulent contract with "No Sweat Protection Plan".  They have not been contacting the athlete because the athlete is a minor, I'm the one who bought this batting glove for my son and the lady at the counter assured me this was not going to be a hassle.  I would like to reflect here on my claim that Dicks Sporting Goods does has not tried to resolve this issue and I'm going to use this to let the community know all the complaints in regards to Dicks Sporting Goods "NO SWEAT PROTECTION PLAN".

   
  Regards,
  
  ***** ******

• Initial Complaint

  10/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 10yr old son purchased a baseball glove from a non-Dicks retailer. We brought it to Dicks for steaming. We were not made aware that the steaming process included a staining that would discolor and alter the appearance of the glove. The glove was brand new and after the steaming process, it now is completely discolored and looks old, worn, and used. We called the store, they said call customer service, we called customer service, they said call the store. A lot of back and forth for over two weeks. The store represented to us that the most they can do is offer a Dicks glove is equal value. We hoped for a reimbursement of the glove price and asked to escalate to customer service. Now the store called and:Only offered $50 gift card (glove was $375), punishing us for escalating to customer service; the store manager accused us of discoloring the glove (though after this happened he admitted that the process causes discoloration);Most appalling of all- the store manager suggested I call the glove manufacturer and try to get them to replace the glove under their one year manufactures defect warranty (I said I would not commit a fraud to another retailer by lying and telling them the glove is defective, it is not, Dicks ruined it).

  Business response

  10/10/2024

  Dear BBB,

   

  We are so sorry to hear about any issues our athlete experienced with their in-store service. We have reached out and reached a mutual resolution with our athlete. If our athlete has and further questions, they can reach out to us at ************.  
  
  

  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  10/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The associate that contacted me was professional, kind, and understanding. He was respectful and genuinely concerned about my complaint and worked with me to reach an amicable resolution. I am grateful for his time and attention and Dicks review of my complaint. My family and I will continue to be Dicks customers for years to come. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a product from ******** -- a store brand that was recently renamed to "Public Lands". Both of these companies are owned by Dick's Sporting Goods. I returned the product within their return window via mail ****** #************) but never received a refund. I contacted Dick's on 9/27 and was told there was a mistake on their end and that they would investigate -- their system said they received the product but that the refund was listed as $0. I received a follow up on 10/3 with the following message:We have looked into your refund. You would need to contact the card issuer. The gift card used was not a Dicks Sporting Goods card and we can't see anything or do anything with it for that reason. Sincerely, ******* I used a Moosejaw gift card on ************. The card issuer was Moosejaw which no longer exists but is part of Dick's. I have nowhere else to turn.

  Business response

  10/11/2024

  Dear BBB,

  We are sorry to hear about Mr. Ogawa 's frustration with their experience. We have researched and addressed their concerns internally. If Mr. Ogawa has any other questions; he can reach out to us at 866-677-4771.  
   
  Sincerely,  
   
  DICK's Sporting Goods 
   

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the bike on July 31 and picked it up on August 1st. After 20 days my Bike back tire got completely damged. I chatted with Dicks website and they asked me to take it to the store and they will help. When I went to the store they mentioned that they can not help me as I do not have any warranty. How Bike's tire can get damaged in 15 days. When I contacted manufacturer they mentioned that this bike is exclusively made for Dicks and Dicks only have to handle the repair.

  Business response

  10/08/2024

  Hello,

  The customer contacted our customer service team on 9/3 regarding this issue. Our agent explained the 24hr return policy on bikes as well as provided the link to the policy online. Tire wear would not be covered under any warranty claim and the damage was beyond any normal wear as well. We are able to provide a replacement tire to be purchased by the customer at any of our locations with the bike technician. 

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩