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            Business ProfileAffordable TV & Appliance

            Appliance Repair
            BBB accredited business

            Contact Information

            680 Fallen Timber Rd

            Elizabeth, PA 15037

            (412) 789-7783

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            Customer Reviews

            2/5

            Average of 3 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 4/17/2024

            Years in Business: 1

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Affordable TV & Appliance specializes in television and appliance repair.

            Business Details

            Location of This Business
            680 Fallen Timber Rd, Elizabeth, PA 15037
            BBB File Opened:
            4/9/2024
            Years in Business:
            1
            Business Started:
            11/1/2023
            Accredited Since:
            4/17/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Kelly Hays, Owner
            Contact Information

            Principal

            • Ms. Kelly Hays, Owner

            Customer Contact

            • Ms. Kelly Hays, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Richard M

            10/30/2024

            Unbelievably poor service from them. They were the service company under a warranty contract for our fridge. They were here twice in August 2024. Problem still exists. When I finally reached them they kept telling me that they didnt have record under my name. (We assumed ownership of a condo that had the service contract which was transferable). I mentioned that we were to get a call from them on 10/18/2024 giving us a two hour service window. She kept saying that she couldnt find our records. I told her that it was her that made the service appointment two weeks ago. She kept repeating youre not listening to me, we have it under another name. I reminder her again that they were in our condo twice in August. She then told me to find another service contractor and then hung up on me. Very frustrating. On a scale of 1 to 10, Id rate them as negative 17.

            Affordable TV & Appliance Response

            10/31/2024

            CUSTOMER IS INACCURATE WITH THIS, AS HE SPOKE TO THE WARRANTY COMPANY AND WAS CONFUSING OUR COMPANY WITH HIS WARRANTY COMPANY'S MIS MANAGMENT OF HIS CALL AND WHY THEY WILL NOT WORK ON HIS REPAIR WHEN IT WAS BEING EXPLAINED TO HIM THAT HIS WARRANTY COMPANY WAS NOT WILLING TO COVER ANY PARTS HE GOT IRATE AND WAS YELLING AT ME TELLING ME THAT IT WAS AN INHERITED ISSUE, AND I EXPLAINED THATS WHY HIS WARRANTY COMPANY WAS NOT COVERING IT AS THEY DO NOT COVER PRE EXISTING CONDITIONS AND WOULD HAVE TO REACH OUT TO THEM, I GAVE HIM THE NUMBER BUT HE WAS PERSISTANT ON SPEAKING OVER US AND NOT WILLING TO LISTEN TO ANYTHING BEING TOLD TO DIRECT HIM IN THE RIGHT DIRECTION, AND KEPT YELLING AT ** TO COME BACK TO HIS HOUSE, BUT WE CAN'T WITHOUT HIS WARRANTY COMPANY AUTHORIZING THE REPAIRS.NOTE WE WERE NOT OUT THERE TWICE PRIOR - WE DID A DIAGNOIS AND WERE OUT THERE ONE TIME PRIOR WHICH IS WHY WE COULD NOT GO BACK OUT A 2ND TIME DUE TO WARANTY COMPANY NOT ALLOWING US TO.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau of Western Pennsylvania

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