Business ProfileforBianchi Honda

We recently took a Honda CRV vehicle to Bianchi Honda in hopes to repair an engine that died. They recommended we should replace the engine due to the condition of the rest of the vehicle rather than trade it in. After the repairs were completed and we paid the $5832 with some of that being put into a loan on April 26th. We drove the vehicle once in the week we had it and not less than a week since the repair we noticed on the way back from Edinboro PA it was already overheating and immediately stopped driving it. We contacted Bianchi Honda and took it in on May 2nd for them to look at the issue. They said it was due to a bad head gasket and that the engine would need to be fully replaced again and that we would be charged an additional $2000 for the repairs in labor. In the end we are still fighting to not pay the additional $2000 since we still didn't get what we paid for originally and that was for a working vehicle. We also want to note that during this that they stripped the old engine and reused the parts in tandem with the replacement engine so we were expecting a working engine like they promised. We confronted them on it and were told this has happened twice in 8 years and that they can't do anything to help, even though they didn't fix the issue completely and it was only apparent after driving it more than what they did. We asked to talk with the owner but the manager went in the back to call and the owner said the best they can do is drop it to $1700 instead of $2000. In the time we have tried contacted their corporate office and are waiting from escalated contact after being denied assistance. We believe this is defying the the assumption that they would provide us with a working vehicle when the job was completed. And as it stands, we are still without a working vehicle. There is more we would like to add but due to character restriction, this is what we can provide. This case also includes ********* ************** my fiancé and owner of the car.